Supervisor, Dealer Services​/Keystone

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Supervisor, Dealer Services

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Supervisor, Dealer Services (Hybrid Role – Keystone & Manheim PA)

The Supervisor, Dealer Services is responsible for leading and coordinating Dealer Services operations across both the Keystone and Manheim PA locations. This role provides direct oversight of day-to-day office functions, sale day operations, customer service activities, title administration, transportation coordination, and dealer support while ensuring consistent execution, operational efficiency, and an exceptional customer experience across both sites.

The Supervisor serves as a key operational leader, fostering collaboration between locations, driving process consistency, supporting employee development, and building strong relationships with customers and internal business partners.

• Supervise and support Dealer Services team members at both Keystone and Manheim PA locations, ensuring consistent processes, service standards, and accountability.
• Coordinate daily staffing, scheduling, workload distribution, and attendance management to meet business needs across both operations.
• Serve as the primary point of escalation for dealer concerns, title issues, payment inquiries, and sales-related customer service matters.
• Maintain oversight of sale day operations to ensure accuracy, efficiency, and compliance with company policies and procedures.
• Partner with Sales, Commercial Accounts, MFS, Accounting, Recon, and Operations teams to provide seamless support for customers and consignors.
• Assist in training, onboarding, coaching, and developing team members while fostering a positive, customer-focused culture.
• Conduct performance management activities, including coaching, performance evaluations, development planning, recognition, and corrective action to drive employee engagement and accountability.
• Monitor key operational metrics, identify opportunities for improvement, and implement solutions that drive productivity, efficiency, and service excellence.
• Ensure timely and accurate processing of customer transactions, titles, registrations, payments, and sales documentation.
• Support compliance with DMV regulations, IRS requirements, floorplan processes, and company policies.
• Maintain strong working relationships with key dealer accounts and provide proactive support to enhance customer retention and satisfaction.
• Coordinate transportation arrangements and vehicle movement logistics to support customer needs and operational requirements.
• Manage the ordering and inventory of office and facility supplies to ensure uninterrupted business operations across both locations.
• Assist leadership in evaluating staffing levels, workflow processes, and cross-location resource allocation to maximize operational efficiency.
• Act as a liaison between Keystone and Manheim PA teams to promote communication, consistency, and the sharing of best practices.
• Support special projects, process improvement initiatives, and other operational priorities as assigned.

• High School Diploma/GED and 5 years of related experience , OR an equivalent combination including:
  
  Bachelor’s degree + 3 years’ experience
  
  Mas…