Solution Team Customer Agent
Job in
Manisa, Turkey (Türkiye)
Listed on 2026-04-20
Listing for:
Robert Bosch Group
Full Time
position Listed on 2026-04-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
Job Description- Respond to customer complaints received through various channels, including telephone, e-mail, social media, and webchat.
- Investigate complaint cases, identify solutions, and collaborate with internal departments and external partners.
- Provide regular updates to customers throughout the resolution process and ensure follow-up after the issue is resolved.
- Offer inbound support as needed to assist with customer inquiries.
- Participate in all relevant training sessions to stay updated on the company’s products and customer service processes.
- Associate's degree from relevant departments of universities.
- Experience in complaint management, preferably with social media complaint handling.
- Excellent written and verbal communication skills.
- Proficiency in MS Office applications.
- Strong problem-solving abilities.
- Residence in or willingness to relocate to Manisa or İzmir.
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