IT Support Professional

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

• Perform daily operational tasks that include end user IT device installation, configuration, maintenance as well as monitoring performance, recovery scenarios and KPIs
• Provide end-to-end local 1st/2nd Level IT support services for end user problems including desktop, laptop, peripherals, and workplace technologies in adherence to strict Service Level Agreements (SLA)
• Manage IT inventory and storage by comprehensive stock tracking and proactive asset lifecycle management to support our dynamic tech environment
• Act as the local IT specialist for workplace environments, unified communication solutions, and mobile devices, printers, contributing to design, maintenance, and continuous improvement.
• Monitor and enhance end-user experience by proactively identifying issues, detecting user knowledge gaps and delivering enabling sessions or user trainings
• Collaborate closely with local and international stakeholders (e.g. Central IT, service partners) on rollouts, projects, service restorations and inventory lifecycle management.
• Handling user issues/requests for authorizations, accounts, software, and solving IT problems in both office and production areas including support for industrial devices and their network connectivity.

• Bachelor’s degree in computer engineering, information technologies, or a related field with a strong understanding of IT systems and infrastructure.
• Minimum 3 years of experience in IT Support Services, with knowledge of IT Service Management principles (e.g., ITIL).
• Strong customer-oriented mindset, excellent communication skills, problem-solving abilities, proficiency in Microsoft Office & Windows 11 and practical IT hardware knowledge
• Experience with network connectivity, communication protocols for industrial devices is a significant plus. (e.g. CCNA is a plus)
• A collaborative team player motivated to self-learn and apply new knowledge
• Advanced level of English, both written and spoken