VIP Service Representative

Gaming Host

Provide exceptional guest service to hosted players to ensure maximum gaming profitability. Liaison with Casino Hosts to provide a personalized gaming experience to all coded and hosted players. Staff the Very Important Player (VIP) Lounge, call centers, and provide concierge services as appropriate to all hosted players.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Basic computer skills with experience in word processing, databases, and spreadsheets

Basic organizational, written, and verbal communication

Basic professional, telephone etiquette

Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery

Accurate and detail-oriented

Basic problem-solving skills

Maintain high confidentiality

Independently manage multiple tasks in a professional manner

Ability to work independently with minimal supervision

Ability to work cooperatively with all departments

Ability to manage extensive amounts of paperwork

Ability to operate most office equipment (computer, fax, copier, etc.)

Ability to manage extensive amounts of reports

Acquires, maintains, and retains profitable gaming players.

Increases the number of premium players and maintains their gaming revenue.

Provides exceptional guest service to hosted and coded players to ensure maximum gaming profitability.

Liaison with host team members to provide a personalized gaming experience to all coded and hosted players.

Staffs VIP lounge and provide concierge services as appropriate to all hosted players.

Recruits and acquires new players on the casino floor.

Builds relationships with Slots and Table Games team members for expedition of staff referrals.

Identifies and greets in-house players in all areas and prepare for incoming hosted players.

Answers calls and other forms of player correspondence.

Expedites player requests for reservations, services, and comps.

Accompany guests at amenity functions and participates in casino events and promotions.

Retains hosted players across all premium player segments.

Makes retention calls and contacts to hosted players.

Collaborates with property teams to ensure VIP's have an exceptional guest experience.

Assists with coordination of premium player conflict and service recovery efforts and programs.

Executes sales and promotional marketing for assigned player lists.

Actively promotes enrollment and benefits of membership into Player's Club and VIP tier status.

Builds relationships and maintains high visibility with players in ways to enhance guest loyalty and develop the Resort's business.

Maintains player database, updating and tracking information regarding frequent players for marketing and business reasons.

Maintains a working knowledge of casino resort operations, promotions, special events, programs, and services.

Must satisfactorily complete all training assigned by the Resort.

Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Marketing department.

Must be aware of and adhere to the emergency and evacuation procedures.

Must be aware of and adhere to the Resorts Health & Safety Program.

While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, and reading. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 50 pounds.

Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required.

A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs.

Occasional overtime required.…