Technical Support Specialist

Job Title: Technical Support Specialist
Location: On-site in Manitowoc, WI (must be local to the area)
Term: Contract to Hire
Rate: $25 to $35 per hour (salary conversion $55 to $65K)
No 3rd-party Candidates

We’re seeking a Technical Support Specialist with strong experience in Microsoft environments and a working knowledge of SQL to join our IT team. This role is ideal for someone who enjoys solving complex technical problems, supporting end-users, and maintaining reliable systems that keep business operations running smoothly.

• Provide Tier 1–2 technical support for Windows-based desktops, laptops, and servers, including troubleshooting hardware, software, and network issues.

• Manage Active Directory accounts, permissions, and group policies.

• Support and maintain Microsoft 365 applications, Exchange Online, and Teams.

• Troubleshoot and resolve issues related to SQL databases, including running queries, monitoring performance, and assisting with data integrity tasks.

• Install, configure, and maintain applications and system updates using standard deployment tools.

• Document support procedures, maintain accurate ticket logs, and contribute to the internal knowledge base.

• Collaborate with IT staff to identify recurring issues and recommend long-term solutions or automation opportunities.

• Provide user training and guidance to ensure efficient use of technology tools.

• 2+ years of technical support experience in a Microsoft environment (Windows 10/11, Windows Server 2016+).

• Hands-on experience with Active Directory
  , Office 365 administration
  , and basic networking (DNS, DHCP, TCP/IP).

• Practical experience with SQL
  —ability to write simple queries, troubleshoot database connectivity, and understand relational database concepts.

• Strong communication and problem-solving skills, with the ability to explain technical information clearly to non-technical users.

• Familiarity with help desk systems such as Service Now, Jira Service Management, or similar platforms.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Support Specialist, or MCSA) are a plus.

You’ll be part of a collaborative IT team that values continuous learning, hands-on problem-solving, and helping users succeed. We offer opportunities to grow your technical skills across Microsoft, SQL, and cloud technologies while contributing to impactful IT initiatives.