Public Safety Telecommunicator

Manitowoc County Employment Opportunities

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• Location 1024 South 9th Street,Manitowoc, WI, 54220,United States
• Base Pay $23.75 - $26.82 / Hour
• Employee Type Full-time Regular

Manitowoc County is looking for dedicated, calm, and service-minded individuals to join our Emergency Services team as a Public Safety Communicator at the Manitowoc County Joint Dispatch Center (MCJDC).

As a Public Safety Communicator, you are often the first point of contact during emergencies. Your work directly impacts the safety and well-being of our community by helping connect people in need with the appropriate emergency response services.

As a member of our dispatch team, you will:

Answer emergency and non-emergency telephone calls

Receive and manage radio communications

Dispatch law enforcement, fire, EMS, and other emergency services

Operate the Computer Aided Dispatch (CAD) system

Access and utilize the Department of Criminal Justice Information (DCI) terminal

Operate the National Crime Information Center (NCIC) database

Provide critical information and support to emergency responders

Maintain accurate records, logs, and documentation

We are seeking individuals with the aptitude, commitment, and desire to learn. Whether you’re starting a new career or looking for meaningful work that makes a difference, we provide the training needed to become a successful Public Safety Communicator.

This is an exciting opportunity to build a rewarding career in a fast-paced environment where no two days are the same.

Candidates hired as trainees will complete an intensive 12–16 week training program that includes:

Emergency Medical Dispatch (EMD) Certification

NCIC Certification

Additional online certifications required for the position

All required certifications and training are provided and must be successfully completed for continued employment.

The Manitowoc County Joint Dispatch Center operates 24 hours a day, 7 days a week, 365 days a year.

Communicators work rotating 8-hour shifts, including:

6:00 a.m. – 2:00 p.m.

2:00 p.m. – 10:00 p.m.

10:00 p.m. – 6:00 a.m.

10:00 a.m. – 6:00 p.m.

7:00 p.m. – 3:00 a.m.

Schedules follow a rotating pattern of:

5 days on, 2 days off, 5 days on, 3 days off (5/2/5/3)

Training schedules may vary. After successful completion of training, shift assignments are based on seniority and operational needs.

Current openings are on third shift (night shift).

Successful candidates are:

Able to remain calm under pressure

Strong multitaskers

Detail-oriented and dependable

Committed to serving the public

High School Diploma or GED equivalent

Ability to type:

3,396 keystrokes per hour while multitasking

1,819 keystrokes per hour while listening to multiple audio sources

Applicants will complete a specialized aptitude assessment designed to identify individuals with the skills and abilities needed for 911 dispatching.

Aptitude testing, background investigation, and drug screening are required.

A high school diploma and whatever combination of additional education and work experience provides the necessary knowledge, skills, and abilities to perform the essential functions of the position.

At Manitowoc County, we invest in our employees' health, financial security, and work-life balance.

Choose from a robust selection of benefits designed to support you and your family, including:

• Health Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Critical Illness Coverage
• Hospital Indemnity Coverage

Plan confidently for your future with:

• Participation in the Wisconsin Retirement System (WRS)
• Deferred Compensation Retirement Savings Plan
• Employer-supported…