Student Service Coordinator- Residential

To apply, please submit 1.) cover letter 2.) resume 3.) A brief (no more than one-page) diversity statement presenting a commitment to, or experience working in an equity-minded environment 4.) unofficial transcripts 5.) contact information for three references to emily.ender .

APPLICATION CLOSE DATE: 2/7/2026

POSITION

START DATE:

8/2/2026

• Lead front desk operation and desk procedures for the duration of the academic year.
• Monitor, maintain, and replace items available at the desk for community use.
• Submit appropriate charges to students for damage, failure to return an item, checkout of a loaner key, or billing for lost keys.
• Follow up with concerns of residents and visitors as it relates to issues brought to the attention of the front desk team.
• Maintain a current inventory of keys and cores, submitting requests for key/core changes.
• Oversee proper distribution of all mail and maintenance of lost and found items.
• Ensure Residence Hall Guest parking verification process is followed.
• Manage the budget designated to the front desk.

• Assist in Opening preparations including planning for early and regular arrivals, as well as preparations for Closing (end of semester and break periods).
• Coordinate the processing of all room changes with other Student Service Coordinators and the Stadium Heights Hall Director and maintain appropriate documentation.
• Communicate with students considering/requesting room changes to provide them with support, referrals (when appropriate), and room change options throughout the Residential Life system.
• Schedule and complete room checkouts with students making changes during the academic year.
• Facilitate the development and implementation of check-out training (and appropriate tools and supplies) for Community Advisor staff at the end of each semester.

• Direct the planning, development, and implementation of desk staff training (approximately 10-15 Desk Assistants) each semester and when new employees begin during the academic year.
• Develop, implement, and maintain staffing schedules, process timesheets.
• Evaluate, support, and recognize the desk team with Assistant Director guidance.
• Conduct performance conversations with Desk Assistants to ensure accountability and complete accompanying documentation.
• Provide on‑going staff development and training through monthly desk meetings and weekly emails for the front desk team to maximize quality service for residents and guests.
• Facilitate interviews and make recommendations to Assistant Director on the hiring of Desk Assistants.
• Create an active and intentional environment at the front desk, providing services and engagement opportunities for guests and residents.

• Be able to work at least 16 hours per week, spread across a minimum of 4 weekdays, during business hours (8:00am-4:30pm)
• Admitted to a Minnesota State University, Mankato graduate programby start date.
• Enrolled in a minimum of six (6) graduate credits per semester during assistantship, and in good academic standing.

• Administrative skills, including an ability to effectively manage multiple priorities.
• Effective self‑management, team management, and conflict resolution skills.
• Strong verbal and written communication skills.
• Knowledge of residence hall and college student issues.
• Demonstrated commitment to fostering a diverse working and learning environment.

SALARY/STIPEND: Up to $10,000 plus tuition stipends, dependent upon availability of funds, period of appointment, and assignment. Appointments made after the tenth day of classes are not eligible for a tuition waiver.

Minnesota State System policy requires that graduate assistants must reside within the State of Minnesota for the duration of their appointment.

Additional information on Minnesota State University, Mankato can be found u.edu .

Emily Ender, Assistant Director Residential Education

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