Customer Account Representative; Ulm

Description

Windings Inc. is a 100% employee-owned company where every team member shares in our success. Since becoming an ESOP in 1998, we've proudly supported critical industries like Aerospace, Defense, Automotive, and Medical. Our unique ESOP benefits can contribute 10-12% of your annual earnings to your retirement—at no cost to you—helping your savings grow through compound interest.

For over 60 years, Windings has provided critical custom motors and components for the harshest applications, including outer space, military, downhole drilling, and motor sports to name a few. If you like to take on the “tough stuff”, join us and be part of a forward-thinking, people-focused company driven by our purpose: " Making our Customer’s Critical Mission Possible."

We have an opening for a Customer Account Representative which is the primary point of contact for our customers, ensuring their needs are met while fostering strong, lasting relationships. This role involves managing orders, troubleshooting issues, and coordinating with internal teams to provide timely and accurate solutions. Responsibilities may include order processing, forecasting, long-term agreement management, blanket order oversight, schedule adjustments, print changes, and facilitating product line transfers between manufacturing facilities.

The ideal candidate will thrive in a fast-paced environment and act as a bridge between our customers and cross-functional teams to drive satisfaction and operational excellence.

• Serve as the main point of contact for assigned customer accounts.
• Respond promptly and professionally to inquiries, concerns, and requests.

• Maintain accurate records and manage customer orders efficiently.
• Oversee long-term agreements, blanket orders, and forecasting activities.
• Support product transfers between Windings manufacturing facilities in the U.S. and Mexico.
• Process customer requests such as order expedites, pushouts, or changes.
• Assist team members with customer visits as needed.

• Address customer complaints with professionalism and empathy.
• Balance company policies with customer needs to find mutually beneficial solutions.
• Coordinate cross-functional efforts to resolve emerging issues accurately and efficiently.

• Identify opportunities to promote additional products and services to existing clients.
• Collect and relay customer feedback to relevant departments to support product and process improvements.

Requirements

• Minimum of 3 years of customer service experience, preferably in a manufacturing environment.
• Bachelor’s degree or equivalent experience preferred

• Strong verbal and written communication skills.
• Ability to manage multiple assignments and meet deadlines in a fast-paced environment.
• Exceptional attention to detail, organization, and listening skills.
• Strong interpersonal skills with the ability to engage effectively at all levels of customer organization.
• Customer-focused with a business-minded approach.
• Demonstrated ability to work cross-functionally and maintain professional relationships aligned with company values.

• An awesome employee-ownership culture
• Full benefits package (medical, dental, vision, disability, life and more)
• Paid time off
• 401k match and ESOP contributions
• Flexible work environment
• Education reimbursement

$55,000 - $65,000 / annual DOQ

We are committed to providing pay ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The listed pay range is provided in good faith and is subject to adjustments in accordance with company policies and market conditions.

This position is eligible to participate in a performance-based bonus program based on company performance goals. Bonus payouts are not guaranteed and are determined at the company's discretion.

The physical demands described here are representative of those that must be met by an employee to…