Facilities Manager - Multi-State Operations

Major Duties

Classification:
Exempt, Non-Bargaining

The Facilities Manager is responsible for the daily operations, safety, and reliability of facilities across a multi-state region, with a heavy focus on telecom‑critical environments and data center‑grade spaces. This includes fiber huts, MTSOs, headend rooms, switch rooms, network hubs, generators, UPS/battery rooms, and other technical infrastructure that supports network continuity.

The Facilities Manager maintains a daily on‑site presence at local facilities and conducts quarterly travel to remote sites for inspections, vendor oversight, and infrastructure assessments.

1. Daily Facilities Operations (Local Sites)

• Maintain daily on‑site presence at assigned facilities to ensure building systems and telecom‑critical environments remain fully operational.
• Oversee building operations for fiber huts, headends, MTSOs, network rooms, switch rooms, central office spaces, and equipment rooms.
• Conduct routine inspections to monitor environmental conditions, power redundancy, temperature/humidity, and equipment health.
• Respond promptly to facility issues that could impact network performance, reliability, or uptime.

2. Multi‑State Facilities & Critical Site Oversight

• Manage operational standards and building performance across multiple states.
• Conduct quarterly site visits to remote facilities— including fiber huts, headend sites, switching facilities, and network hubs— for inspections, vendor oversight, and maintenance reviews.
• Develop and execute action plans for infrastructure improvements, power system reliability, and operational risks.

3. Data Center & Technical Space Operations

• Oversee care, maintenance, and operation of sensitive technical spaces, including data center rooms, server rooms, UPS/battery rooms, and network equipment spaces.
• Ensure proper functioning, testing, and documentation of critical systems:
  • Generators (diesel or natural gas)
  • UPS systems
  • ATS/STS units
  • Battery backup and DC power systems
  • CRAC/CRAH units
  • Environmental monitoring systems
• Coordinate with Engineering and Network Operations to maintain uptime and meet telecom‑grade standards.

4. Vendor & Contractor Management

• Manage vendors and employees supporting mechanical, electrical, plumbing, generator maintenance, UPS servicing, cleaning, and fire/life safety systems.
• Monitor adherence to SLAs, scopes of work, and safety protocols, especially in technical and sensitive spaces.
• Serve as the on‑site contact for all contractor work in facilities.

5. Maintenance & Work Order Management

• Use CMMS to track, prioritize, and complete work orders across all assigned facilities.
• Coordinate preventative maintenance schedules for both building systems and critical equipment such as generators, UPS, HVAC/CRAC units, power distribution, and fiber hut environmental systems.
• Verify PM completion and maintain accurate, audit‑ready documentation.

6. Safety, Compliance & Risk Management

• Ensure compliance with OSHA, NFPA, and telecom‑industry standards for battery rooms, equipment rooms, MTSOs, and other critical spaces.
• Conduct critical infrastructure safety audits, focusing on power, cooling, life‑safety systems, and network continuity.
• Support emergency response, storm readiness, and business continuity plans related to facilities and network‑critical locations.

7. Budget & Cost Control

• Manage operating budgets, maintenance costs, vendor contracts, and minor capital projects across multiple states.
• Identify cost savings while ensuring reliability and regulatory compliance.
• Provide forecasting for facility lifecycle repairs and equipment replacements.

8. Customer Service & Stakeholder Support

• Serve as the primary point of contact for facility needs from employees, Real Estate, Engineering, Network Operations, IT, and leadership.
• Communicate clearly regarding repair timelines, equipment testing, building outages, and technical site access.
• Support cross‑functional initiatives that impact headends, MTSOs, fiber huts, and other telecom‑critical facilities.

• Bachelor’s degree or equivalent experience with 6 years’ experience in facilities management, ideally in telecom, data center, utilities, or…