Supportive Case Manager- Del Valle

Overview

Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations, investing in social and economic well-being, building a shared understanding of our community, and promoting healthy physical, behavioral and environmental living.

Determines applicants' eligibility for a variety of financial assistance and social services. Interviews clients, collects and completes required eligibility documentation, determines eligibility for financial and social services assistance and monitors client progress and usage of assistance. Provides supportive case management services to clients and families. Develops client/family individualized service plans and monitors progress. Utilizes community resources to assist clients and their families.

This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include needs assessments, developing client service plans, and accessing community resources to assist clients with problem‑solving assistance and functioning as an advocate on behalf of the client.

This classification may require a flexible work schedule in order to meet the needs of the department.

• Interviews clients, collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures. Monitors and ensures contract and program compliance. May make home visits on an "as needed" basis for clients unable to come to the service site.
• Provides basic needs counseling and problem‑solving assistance or case management services for clients. Conducts assessment of client needs. Develops casework/service plans, monitors progress and follow‑up. Provides social services related to crisis intervention.
• Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals. Serves as an advocate on behalf of client. Makes appropriate referrals to other social service, education, and/or health agencies as needed. Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors and governmental entities.
• Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client. Provides education and training to clients/community.
• Provides supportive case management, and service coordination to ensure maximum self‑sufficiency and non‑institutional living. May provide short‑term independent living skills assistance and training.
• May assist clients in obtaining vocational and employment services, housing and basic needs, education.
• Performs other job‑related duties as assigned.

• Bachelor's degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work.

• OR a combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Valid Texas Driver's License.

Master's Degree

• Policies, practices, procedures and terminology of assigned function.
• Local social services, organizations and programs and the resources available.
• Federal, State and Local program laws and requirements.
• Modern office practices, procedures and methods.
• Computer equipment to include word processing, spreadsheets,…