Technology Technician - Level 2; Calendar

Mansfield Public Schools Mansfield Public Schools
- Mansfield, Massachusetts Open in Google Maps

• Assist in supporting Active Directory, VoIP, security, antivirus, backup, virtualization, windows server OS, chrome OS, mac OS and wireless systems and devices;
• Setup/configure new or existing hardware and software used throughout the district;
• Provide hardware, software, telephone and email support to users in multiple locations across the school district;
• Coordinate the planning, deployment and lifecycle management of district hardware;
• Manage ticketing system to ensure accurate and timely documentation of resolutions;
• Serve as the first point of contact for help desk escalation support issues;
• Provide assistance, training and guidance to Technology Technicians and summer interns;
• Lead and coordinate technology projects as assigned from planning through implementation and support;
• Serve as liaison between district vendors as needed;
• Research and respond to security issues to protecting against viruses, malware and malicious intent;
• Maintain accurate and up-to-date written documentation on district configurations, systems and applications;
• Review help desk trends and records to identify opportunities for process improvements, training and system enhancements;
• Bring unusual conditions or situations to the attention of the Technology Director;
• Provide backup support to other IT staff members as needed;
• Other duties as assigned.

Position Type: Full-time

Starting Date: Dec 7, 2026

Support Staff >
Computer Support

Support Staff >
Network Services

• Qualifications include:
  • 2 – 3 years hands‑on support experience;
  • Working knowledge of Chrome OS, mac OS, Windows operating systems, chromebook management, desktop imaging, VoIP, Active Directory, wireless and MDM configuration/deployment solutions;
  • Familiarity with Google Workspace tools, apps and extensions with experience using the Google Admin Console;
  • Strong technical troubleshooting and problem‑solving skills, including the ability to diagnose and resolve complex hardware, software and connectivity issues in a timely manner;
  • Ability to provide technical guidance, training and support to help desk staff;
  • Ability to work independently in a fast‑paced environment, juggling many tasks and requests across the district;
  • Ability to recognize, communicate and escape unusual conditions and security concerns to IT network staff;
  • Strong organizational skills and the ability to organize, prioritize, and troubleshoot a large volume of requests by students and staff;
  • Ability to interact and communicate with users at varying technical competency levels;
  Physical requirements:
  • The ability to lift and carry 50 pounds and have transportation to move to different schools as needed;
  • Position may require long periods of moderate physical activity, including, but not limited to, bending, stooping, and lifting equipment;
  Pay: $60,000 - $65,000 annually (depending on experience);
  • Citizenship, residency or work visa required

• Lori Letendre , Technology Coordinator
• 250 East Street
• Mansfield, Massachusetts 02048
• Phone:
• Fax:
• Email: lori.