Mobile Associate - Retail Sales

Join to apply for the Mobile Associate - Retail Sales role at T-Mobile

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also be responsible for other duties/projects as assigned by business management as needed.

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, Retail environment preferred.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required (Yes/No):
No

$19.00, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible, including medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; up to 12 paid holidays; paid parental and family leave; childcare subsidy; tuition assistance; short‑ and long‑term disability;

voluntary AD&D coverage; and more. Eligible employees also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. For more information, visit

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or any other status protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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