Director of Quality and Patient Safety

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We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

This role works to support and align people and resources across multiple sites or units to empower, equip and engage all associates and clinicians to improve clinical quality and eliminate preventable harm. The position has overall accountability to provide strategic direction, leadership, alignment, and integration of initiatives consistent with the expectations of enterprise leadership, external agencies, and accreditation standards. Areas of responsibility include clinical quality, accreditation, patient safety, clinical standardization, peer review/OPPE, required reporting abstraction, health equity and other clinical excellence initiatives.

The role interfaces with site leadership teams and includes development of site-specific leaders to support this role. He/she utilizes a relationship-based and teamwork approach to integrate a culture of quality, continuous survey readiness, patient safety and innovation across practitioners, care delivery sites and continuum of care to achieve top decile performance, reduction of defects and recognition as a high reliability organization.

Assists in prioritization and resource allocation that aligns with strategic quality goals of the organization. Provides project/process management consultation and leadership in the areas of rapid cycle learning, improvement thinking based on the scientific method (LEAN), and knowledge management to develop associates to balance organizational needs with internal capabilities. Serves as liaison to Ohio Health business partners, state/national boards, and associations.

This role supports core competencies of people development, results drive and culture builder.

• Overall operations of clinical quality, patient safety, clinical standardization, accreditation, and other clinical excellence initiatives for assigned portfolio. Develops and implements initiatives and supplies resources that support the OH Strategic Plan, Quality Assessment and Performance Improvement and the OH Patient Safety Plan.
• Facilitates strategic planning and goal deployment, and engagement of physicians, clinicians and administrative staff in process improvement programs that raise the standard of patient care and safety. Leads or contributes to system quality and safety initiatives.
• 25% – Oversight of Local QAPS teams and processes. Provides leadership and prioritization of appropriate work and operations of clinical quality, patient safety, clinical standardization, accreditation, and other clinical excellence initiatives for assigned areas of the business, which may span a broad geographic region. Provides vision, direction, and resource support of related initiatives with the goal of helping each OH site to improve the standard of patient care achieve top decile performance.
  
  Develops the manager(s) to be key contact for day-to-day operations. Identifies and implements efficiencies amongst the regional sites.
• 25% – Collaboration with local leadership teams. Develops and maintain relationships with physician quality leaders, hospital executives and clinical-administrative leaders to optimally facilitate all quality, patient safety and clinical standardization initiatives. Acts as coach and thought partner to caresite and system leaders. Maintains reporting relationships with local leadership teams on a regular basis including leadership team meetings, attends key medical staff meetings and compiles data and reports for key hospital meetings.
• 30% – System Quality and Patient Safety Role. Works under the direction of System Quality and local leadership in the prioritization of work in each area of the work. Leads and/or engages in system work teams focused on the balanced scorecard or other defined priority work. Encourages and includes care site participation in system teams. Develops and implements communication and change management strategies that keep all levels of the organization senior executives, physician leadership and associates informed and engaged in patient safety, clinical quality, and error reduction programs.
• 10% – Works with system analytics to support the analysis and communication of patient safety event and quality indicator data and uses this information to evaluate the success of patient safety and clinical quality programs. Makes recommendations to senior leadership to enhance or refine priorities and processes. May contribute to updates relating to scorecard support or other operationally driven clinical data…