Desktop Support Engineer L1

Desktop Support Engineer L1 – Iron Systems

Provide first‑line IT desktop support. Install, configure and maintain desktop computers, peripheral equipment, and mobile and non‑PC devices. Troubleshoot hardware, software, networking, and audio‑visual technologies.

• Install, configure and maintain desktop PCs, laptops and peripheral devices following established standards.
• Perform IMAC (Install, Move, Add, Change) services for IT assets and support mobile phones, printers, scanners and other non‑PC equipment.
• Troubleshoot hardware, software, networking, DNS, DHCP and Office 365 issues.
• Set up, install and troubleshoot network and printer sharing connections on Windows and Mac devices.
• Maintain IT inventory, coordinate vendor support and assist with procurement.
• Adhere to defined Service Level Agreements (SLA’s) and support recurring meetings, events and after‑hours activities as required.
• Document incidents, problems and resolutions for future reference and the knowledge base.

• L1 network troubleshooting for LAN connectivity.
• Hands‑and‑feet support to Backend team for Network/Server/Application issues.
• Experience with vendor support contacts and remote console access.
• Server mounting, movement, rack labeling and device cable/SFP management.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Industry: IT Services and Consulting