Desktop Support Engineer L1
Job in
Mansfield, Richland County, Ohio, 44904, USA
Listed on 2025-11-18
Listing for:
Iron Systems, Inc
Full Time
position Listed on 2025-11-18
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Desktop Support Engineer L1 – Iron Systems
Provide first‑line IT desktop support. Install, configure and maintain desktop computers, peripheral equipment, and mobile and non‑PC devices. Troubleshoot hardware, software, networking, and audio‑visual technologies.
Responsibilities- Install, configure and maintain desktop PCs, laptops and peripheral devices following established standards.
- Perform IMAC (Install, Move, Add, Change) services for IT assets and support mobile phones, printers, scanners and other non‑PC equipment.
- Troubleshoot hardware, software, networking, DNS, DHCP and Office 365 issues.
- Set up, install and troubleshoot network and printer sharing connections on Windows and Mac devices.
- Maintain IT inventory, coordinate vendor support and assist with procurement.
- Adhere to defined Service Level Agreements (SLA’s) and support recurring meetings, events and after‑hours activities as required.
- Document incidents, problems and resolutions for future reference and the knowledge base.
- L1 network troubleshooting for LAN connectivity.
- Hands‑and‑feet support to Backend team for Network/Server/Application issues.
- Experience with vendor support contacts and remote console access.
- Server mounting, movement, rack labeling and device cable/SFP management.
- Seniority level:
Entry level - Employment type:
Full‑time - Industry: IT Services and Consulting
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×