Retail Sales Associate

Job Title

Full‑Time Retail Sales Associate

$11.00 to $14.00 per hour plus up to 8% commission on transactions (average additional $1.18 per hour on top of hourly base rate). Commission potential 2‑8% based on gross profit of personal performance.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open 9:00 AM–6:00 PM and closed on Sundays.
• Earned Wage Access program: access to withdraw up to 50% of wages earned up to seven times in a payroll cycle (second day of employment).
• Unlimited commission above hourly base rate.
• Vacation: one week paid after six months of full‑time active service; an additional week after one year; two weeks after each anniversary thereafter (up to five years). Adjusted per state/local requirements.
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (years 2‑5). Adjusted per state/local requirements up to five years.
• Employee discounts from first day of active employment; over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Tuition reimbursement: up to $2,000 per semester with First Cash Education for full‑time employees meeting program requirements.
• Auto‑enrollment in First Cash 401(k) after six months of employment; 401(k) program available to employees 21 years of age or older.
• First Cash Pet Insurance program available.

Entry‑level, full‑time sales associates in pawn store locations nationwide. Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both lending and retail sides of the business. Greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. Works with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building (within parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Should be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point‑of‑Sale (POS) systems and common office machines.

Bilingual applicants are encouraged to apply.

Commission incentive plan proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission based on gross profit of personal performance.…