Clinical Support Specialist - South

Clinical Support Specialist - South Central

We develop, manufacture, and supply dental implants, clear aligners, instruments, CAD/CAM prosthetics and biomaterials for use in aesthetic dentistry, tooth replacement and restoration solutions, or to prevent tooth loss.

The Clinical Support Specialist provides clinical demonstration, instruction, training, and ongoing support for Straumann BLX and zygomatic solutions in a formal education environment as well as small group or individual presentations in a clinical setting. The CSS will provide instruction based on the indications for use (IFUs) for both surgical and restorative workflows, digital solutions and overdenture procedures. This role also provides support for new products as well as clinical troubleshooting.

This position is field-based and may require significant travel depending on territory needs.

• Provide clinical demonstrations and instruction on Straumann products, including indications for use (IFUs), features, and clinical benefits.
• Deliver in-service education for new and existing customers to increase product satisfaction and successful adoption.
• Offer ongoing chairside and virtual support for doctors and clinical teams, including restorative workflows, digital workflows, and treatment planning.
• Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems, either independently or in coordination with a Territory Manager.
• Facilitate clinical use of new products and enhancements and gather feedback to share key learnings and best practices.
• Work with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support; coordinate and ensure proper rollout of new products and solutions across assigned DSO accounts.
• Routinely co-travel with Territory Managers to provide coaching and support to clinical teams.
• Introduce, promote, and increase utilization of Straumann Group products within customer facilities.
• Identify opportunities to increase share of wallet and expand product usage.
• Provide clear and consistent feedback from clinics to the DSO Customer Success Management (CSM) team and leadership.
• Share best practices for product usage, practice integration, and clinical workflows.
• Participate in quarterly sales calls to update teams on strategy, product launches, and clinical updates.
• Represent Straumann Group at the DSO’s annual conference.
• Discuss treatment plans and restorative options with doctors to support optimal outcomes.
• Collaborate with Marketing on training materials, presentations, and educational content.
• Perform other duties as assigned.

• Bachelor’s degree in Business, Marketing, Communication, Dental Science, or related field OR RDH, CDT or Dental Assistant certification.
• 3+ years of clinical experience in a dental environment; dental implant experience.
• Valid driver’s license.

• Dental laboratory experience or CDT accreditation is beneficial.
• Experience in treatment planning and case planning.
• Experience in DSOs or high-volume implant practices.
• Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently, manage multiple priorities, and perform under deadline pressure.
• Strong organizational and planning skills with high attention to detail.
• Demonstrated ability to educate group audiences and individuals effectively.
• Ability to work with diverse customer groups—clinical and non-clinical.
• Strategic thinking and strong business acumen.
• Proficiency in Microsoft Office Suite.
• Demonstration of a player-learner mindset and willingness to adopt new digital tools and workflows.

• General physical demands of clinical/training environments; no unusual requirements.

• Field-based role requiring frequent travel (up to ~70%).
• Work involves supporting multiple partners, clinics, and stakeholders.

• Salary: $90,000 - $100,000 annually (variable based on location and experience).
• Very competitive total compensation plans (including discretionary bonuses and/or Performance Share Units).
• 401(k) plan with employer match.
• Health, dental, and vision insurance packages.
• Generous PTO allowance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type:

Full Time

Travel Percentage: 0-70%