Healthcare Administrative Specialist

Position Summary:

The Healthcare Administrative Specialist serves as a key liaison between patients and the healthcare team, ensuring efficient administrative operations in a medical setting. This role is responsible for patient communication and involves managing a high volume of incoming calls, appointment scheduling, insurance verification, and maintaining accurate medical records. The ideal candidate is detail-oriented, professional, and committed to delivering excellent customer service in a fast-paced environment.

• Answering Calls:
  Respond to incoming calls from patients, healthcare providers, and other stakeholders efficiently and professionally
• Appointment Scheduling:
  Schedule, reschedule, and cancel patient appointments using the clinic’s electronic health record (EHR) system.
• Patient Inquiries:
  Address patient questions and concerns, providing information on services, procedures, and appointment details.
• Message Taking:
  Accurately document and relay messages to appropriate healthcare providers or departments.
• Insurance Verification:
  Assist in verifying patient insurance coverage and eligibility prior to appointments.
• Patient Registration:
  Update and maintain patient records in the EHR, including demographics, insurance information, and contact details.
• Problem Resolution:
  Address patient complaints or issues promptly and escalates them to the appropriate personnel when necessary.

• Ability to work Monday–Thursday, 8:00 AM–5:00 PM;
  Friday, 8:00 AM–2:30 PM; and one Saturday per month from 8:00 AM–12:00 PM.
• High school diploma or equivalent required. Additional certification in medical office administration or related fields is a plus.
• Minimum of 3-5 years of experience in a medical office or similar administrative role.
• Proficiency in EMR systems.
• Strong understanding of medical terminology, insurance processes, and HIPAA regulations.
• Excellent organizational skills, communication skills, and ability to multitask and handle a fast-paced work environment.
• Bilingual skills (preferred but not required).

Salary Range: $18.00
Hours:
Monday–Thursday, 8:00 AM–5:00 PM;
Friday, 8:00 AM–2:30 PM; and one Saturday per month, 8:00 AM–12:00 PM.