Support Engineer II-Ext - AMZ

Job  | Amazon Web Services, Inc.

MULTIPLE POSITIONS AVAILABLE

Employer:

AMAZON WEB SERVICES, INC. Offered Position:
Support Engineer II-Ext

Job Location:

Dallas, Texas
Job Number: AMZ
9442088

• Solves customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
• Drives initiatives that improve support-related processes and the customers’ experience, including tutorials, how‑to videos, technical articles, trainings, among others.
• Leverages customer support experience to provide feedback to internal AWS teams on how to improve services, and works on critical, highly complex customer problems that may span multiple AWS services.
• Continuously learning groundbreaking technologies and developing new technical skills and other professional competencies.
• Acts as interviewer in hiring processes, and coaches/mentors new team members.
• 100% telecommuting permitted; work must be performed within the Dallas, TX area.

• Bachelor’s degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field, and three years of experience in the job offered or a related occupation.
• Three years of experience in: (1) system administration and troubleshooting any operating system (Linux or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, trace route, iperf, dig, CURL, or related); and (2) troubleshooting database concepts, database administration (RDBMS, No
  
  SQL, and Document DB), and data warehousing (high availability, DR, backup, performance tuning, and distributed systems).

is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:

• Position Requirements:
  Bachelor’s degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skills: (1) operating system troubleshooting (Linux or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, trace route, iperf, dig, CURL, or related);
  
  and (2) troubleshooting database concepts, database administration (RDBMS, No
  
  SQL, and Document DB), and data warehousing (high availability, DR, backup, performance tuning, and distributed systems).

• Please see job description and the position requirements above.
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.