Service Manager

Industrial Refrigeration Service ManagerIR Pros — 609 S 4th Ave, Mansfield, TX 76063 | October 2, 2026

Mansfield, TX | Full-Time Position Summary We are looking for a knowledgeable and motivated Industrial Refrigeration Service Manager to lead our service operations. This role oversees a team of technicians, manages customer relationships, ensures safety and compliance, and drives operational efficiency. The ideal candidate will have extensive experience in industrial refrigeration (ammonia, CO₂, and Freon systems), strong leadership skills, and a proven track record in service management.

Key Responsibilities Leadership & Team Management Supervise, train, and mentor service technicians and support staff

Schedule and assign work orders, ensuring timely and efficient service delivery

Conduct performance evaluations and support employee development

Service Operations Oversee installation, maintenance, and repair of industrial refrigeration systems

Ensure adherence to preventive maintenance schedules and emergency service protocols

Review and approve service reports, work orders, and job costing

Maintain proper inventory and procurement of parts, tools, and safety equipment

Customer Relations Act as the primary point of contact for clients regarding service issues

Build and maintain long-term customer relationships by delivering high-quality service

Address escalated concerns and ensure customer satisfaction

Compliance & Safety Ensure all service work complies with OSHA, EPA, IIAR, RETA, and local regulations

Promote a culture of safety and enforce company safety policies

Stay current on industry codes, standards, and refrigerant regulations

Business & Financial Management Assist in budgeting, forecasting, and financial reporting for the service department

Monitor KPIs, service revenues, and profitability

Support sales efforts by identifying new service opportunities and preparing quotes for new and existing customers

Qualifications7+ years of industrial refrigeration experience, with at least 3 years in a supervisory or management role Strong technical expertise in ammonia and Freon-based refrigeration systemsRETA certification strongly preferred; EPA Universal Certification required

Proven leadership and team management skills

Excellent customer service, communication, and problem-solving abilities

Ability to manage multiple priorities in a fast-paced environment

Proficient in service management software and Microsoft Office Suite

Preferred Experience

Experience with any of the following is a plus:

CO₂ refrigeration systemsPSM / RMP-regulated facilities

Industrial refrigeration construction and installation

Budget ownership for a service department or branch

Physical Requirements Ability to visit job sites, including cold storage facilities and mechanical rooms

May require occasional lifting (up to 50 lbs) and work in confined spaces

Benefits

Medical, dental & vision insurance and supplemental plans
401(k) retirement plan — eligibility within 90 days, with up to a 4% company match

Company-paid life and accidental death & dismemberment (AD&D) insurance, and long-term disability

Paid holidays & PTO Competitive hourly compensation

Overtime opportunities for service technicians

Company-provided service truck/vehicle for eligible positions

Career advancement paths

Employee referral bonus

Boot program — $150 voucher after 90 days of employment, with replacement boots every two years

Vehicle loyalty program — qualified employees can receive a truck (equivalent to a 5-year-old F-150) after 5 years of employment, or $10,000

About IR ProsIR Pros (Industrial Refrigeration Pros) is focused on building a strong network of industrial refrigeration professionals who understand the specialized needs of our customers.

Our technicians support industrial refrigeration systems in facilities including:

Cold storage

Food and beverage processing

Refrigerated warehousing

Manufacturing

Distribution centers

Other industrial facilities

We value technicians who take pride in their craft, prioritize safety, support their teammates, provide excellent customer service, and want to continue developing their industrial refrigeration expertise.

If you have hands-on experience working with industrial ammonia refrigeration systems and are looking for your next opportunity, we would like to hear from you.

Apply today to start a conversation with the IR Pros recruiting team.