Clinical Staff Manager

Description

Clinical Staff Manager

Thrive Mansfield

Full-Time

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.

By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

Thrive Pet Healthcare is seeking a hands‑on, people‑focused Clinical Staff Manager to lead, coach, and support the medical support team within the hospital. This role is ideal for an experienced veterinary technician or clinical leader who is passionate about developing team members, improving hospital workflow, supporting high‑quality patient care, and fostering a positive, collaborative culture.

• 5+ years of experience in veterinary medicine preferred; specialty, emergency, or high‑volume hospital experience strongly preferred.
• 3–5 years of supervisory, lead, or management experience in veterinary medicine or a comparable healthcare environment preferred.
• Associate degree in veterinary technology preferred.
• Credentialed veterinary technician designation such as RVT, LVT, or CVT preferred.
• Strong technical skills and comfort supporting patient care, clinical workflow, and team training.
• Demonstrated ability to lead, motivate, coach, and develop team members.
• Excellent organization, prioritization, problem‑solving, and communication skills.
• Ability to work collaboratively with doctors, hospital leadership, team members, and pet parents.
• Strong customer service mindset with the ability to handle escalations professionally and calmly.
• High level of integrity, professionalism, confidentiality, and accountability.
• Comfortable with animal handling, basic husbandry, medication administration, and working in a clinical hospital environment.

• Lead, coach, mentor, and develop veterinary technicians, assistants, and clinical support team members.
• Provide onboarding, hands‑on training, skills assessments, and individualized development plans for new and existing team members.
• Oversee technician and assistant schedules, PTO requests, shift coverage, call‑outs, and timekeeping responsibilities.
• Partner with hospital leadership to maintain efficient workflow, appropriate staffing levels, and strong patient care support.
• Support interviewing, hiring, onboarding, and performance expectations for clinical support team members.
• Provide regular feedback, coaching, and performance support in partnership with the Hospital Administrator.
• Participate in leadership meetings, staff meetings, one‑on‑ones, training programs, and hospital planning initiatives.
• Help identify and resolve operational inefficiencies such as missed charges, late procedures, workflow gaps, or inappropriate staffing.
• Model and reinforce a respectful, inclusive, collaborative, and client‑focused team culture.
• Assist on the hospital floor when needed to support patient care, team workflow, and hospital operations.
• Support development, implementation, and reinforcement of hospital policies, protocols, and best practices.
• Maintain confidentiality and demonstrate sound judgment in handling team member, client, and hospital matters.

This is a full‑time…