Remote Field Service Technician II

Overview

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drive trains for professional applications that are used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Title: Remote Field Service Technician

Reports To: Service Manager

FLSA Code: Hourly Non-Exempt

The Remote Field Service Technician is responsible for field service troubleshooting, installations, and repairs of DEUTZ machinery. The role performs field-related preventative maintenance and routine repairs on all DEUTZ products and Non-DEUTZ Construction Equipment operating within the DEUTZ Power Center. The Remote Field Service Technician liaises with the Service Supervisor, Parts Department, Customers, New Engine Sales and Engineering/Warranty departments. This role requires strong problem-solving skills, the ability to adapt, and the ability to work in a team environment.

The ideal candidate must be personable, reliable, ethical, and diligent.

• Travel to customer locations to perform engine and equipment-related repairs.
• Assist in resolving customer-related issues in a timely manner.
• Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.
• Plan methods and sequence of performing repairs assigned.
• Pre-order all parts and materials required to perform assigned repairs.
• Inspect required repairs safely and effectively.
• Ensure all repairs are completed as assigned and according to manufacturer requirements.
• Ensure proper cosmetic appearance upon completion of repairs.
• Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines.
• Maintain and keep the work area in a clean and safe condition.
• Communicate with customers in a respectful and honest manner.
• Match all identified solutions necessary to affect a repair.
• Complete all work orders and time sheets in a timely manner.
• Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.
• Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales.
• Perform all work in accordance with all established policies and procedures.
• Assist in the proper filing of warranty claims and customer invoices.
• Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.
• Maintain and clean service trucks meeting DOT requirements.
• Other duties as assigned.

• Strong experience in diagnosis and repair of NG/CNG;
  Tier 3-4 emissions level preferred.
• Ability to develop exceptionally strong working knowledge of DEUTZ Diesel engines.
• Ability to work with minimal supervision.
• Meet all local/state and company requirements to operate a company-assigned service vehicle.
• Excellent communication skills (writing, speaking in person, and over the phone).
• Proficient in the use of basic computer functions and portable diagnostic tools.
• Must have own tools. Key DEUTZ tools will be provided.

• Remote Field Service Technician I — 2-3 years of experience as a shop technician or 0-2 years of experience as a Field technician
• Remote Field Service Technician II — 3-4 years of experience as a shop technician or 1-3 years of experience as a field technician or 1-2 years of experience as a Remote Field Service Technician
• Remote Field Service Technician III — 4+ years of experience as a shop technician; 2+ years of experience as a field technician or 2-3 years of experience as a Remote Field Service Technician
• Remote Field Service Technician IV — 5+ years of experience

Anticipated domestic and international travel is approximately 100% depending on business needs within the region.

High School Graduate or General Education Degree (GED)

Must be able to maintain DOT medical card status and have a valid driver’s license and be…