Tenant Liaison Officer

Tenant Liaison Officer

Location:

Mansfield

Job Type: Temporary to Permanent

Start Date:

Mid-June

We are currently recruiting for an experienced Tenant Liaison Officer to support a long-term roofing contract in Mansfield.

The project will involve roof replacement and repair works across occupied local authority properties. The successful candidate will be responsible for supporting tenants throughout the works, keeping residents informed, handling queries and ensuring communication between tenants and the site team is clear and professional.

This is a 3-year contract with a genuine temporary-to-permanent opportunity for the right person.

• Acting as the main point of contact for tenants during the works
• Keeping residents updated on planned roofing works
• Arranging access and supporting appointment scheduling
• Handling tenant queries, concerns and complaints professionally
• Issuing letters, notices and project updates
• Maintaining accurate records and admin logs
• Working closely with the Site Manager and project team
• Supporting smooth communication between residents, client and contractor

• Previous Tenant Liaison Officer, Resident Liaison Officer or similar experience
• Experience working in social housing, planned maintenance or occupied property works
• Strong communication and people skills
• Good admin and organisational skills
  
  Confident dealing with tenants and resolving issues calmly
• Full UK driving licence
• Must live within a sensible commute of Mansfield

This is a great opportunity for an experienced TLO looking for long‑term, stable work on a 3‑year programme.