Records Officer

Location: Mansfield, Nottinghamshire (Hybrid - 3 days per week in the office minimum)

Our client is a large organisation operating within a regulated environment, responsible for managing significant volumes of operational and corporate information. They are seeking a Records Officer to support the effective management, accessibility, and compliance of both physical and digital records across the business.

We are looking for a Records Officer to support the day-to-day management of information and records, ensuring documentation is stored, maintained, and retrieved accurately in line with organisational policies and regulatory requirements.

This role combines records administration, information governance, stakeholder support, and data management. You'll work with both physical archives and electronic document management systems while helping maintain the integrity and accessibility of business‑critical information.

This is a hybrid position based in Mansfield. Following an initial office‑based training period of approximately one month, the role will move to a hybrid arrangement with a minimum of three days per week onsite.

• Manage the retrieval, storage, tracking, and archiving of physical and electronic records.
• Carry out detailed information searches to support operational teams and formal information requests.
• Maintain the accuracy and quality of records held within electronic document management systems.
• Coordinate records retention, disposal, and migration activities in accordance with internal policies and legislative requirements.
• Provide guidance and support to colleagues on records management processes and information governance.
• Build positive working relationships with internal teams and external contacts, responding to requests in a timely and professional manner.
• Maintain secure archive facilities and ensure records are handled, transported, and stored appropriately.
• Identify opportunities to improve records management processes and operational efficiency.

• Previous experience within records management, information management, or document control.
• Good understanding of records lifecycle management and information governance principles.
• Knowledge of data protection legislation and the secure handling of confidential information.
• Experience using Electronic Document and Records Management Systems (EDRMS) or similar platforms.
• Strong organisational skills with excellent attention to detail.
• Ability to locate, verify, and manage information accurately across multiple record sources.
• Excellent customer service and stakeholder management skills.
• Strong written and verbal communication abilities.
• Physically able to move archive materials and work within storage environments where manual handling may be required.
• Experience with in a public sector, local authority, or other highly regulated environment.
• Knowledge of Freedom of Information (FOI) and Subject Access Request (SAR) procedures.
• Professional qualification in records or information management.
• Experience supporting document retention schedules, archive management, or data migration initiatives.

• Opportunity to work within a well‑established organisation delivering essential information management services.
• Hybrid working following a structured onboarding and training period.
• Collaborative team environment with varied responsibilities.
• Gain experience across records management, compliance, and information governance.
• Competitive contract with the opportunity to contribute to a large‑scale operational function.