Customer Strategy and Support Project Lead - Temporary

Do you enjoy bringing structure to ideas, keeping projects moving and seeing your work lead to meaningful improvements?

Are you interested in understanding what customers think and using their feedback to improve services?

This could be a great opportunity to broaden your experience, work with colleagues across the organisation and help turn customer insight into meaningful action. Joining us on a temporary basis while the current postholder undertakes a secondment, you’ll play an important part in keeping our customer priorities moving forward.

You may already have experience coordinating projects, actions or improvement activity, or you may be looking for an opportunity to develop these skills further. You’ll be organised, proactive and comfortable working collaboratively with people across different teams.

You’ll also bring:

• Experience of coordinating projects or actions, monitoring progress and keeping activity on track.
• Strong organisational skills, with the ability to manage competing priorities and deadlines.
• The ability to review information, identify themes and turn findings into clear, practical recommendations.
• Effective communication and relationship-building skills, with a collaborative approach to working with colleagues and stakeholders.
• A genuine interest in customer experience, continuous improvement and achieving positive outcomes.

As Customer Strategy and Support Project Lead, you’ll help turn customer plans and insight into coordinated action. You’ll work with colleagues across the organisation to maintain progress, identify emerging issues and support practical improvements to our services.

In this role, you’ll:

• Coordinate the Customer Delivery Group, ensuring actions are clearly recorded, prioritised and progressed.
• Monitor customer-related projects and actions, tracking milestones, risks and dependencies and escalating issues where appropriate.
• Coordinate the planning and delivery of our customer survey, helping to analyse feedback and identify key themes, risks and opportunities.
• Turn customer insight into practical recommendations, action plans and improvement activity.
• Prepare clear progress updates, reports and insight for senior leaders and governance groups.

You’ll also support wider customer-related projects, helping teams work together effectively, reduce duplication and keep the customer experience at the heart of decision‑making.

To find out more about the role, take a look at the job description.

We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Role location: Mansfield (Hybrid working 2 day on average)

Schedule:

Final date to receive applications: 15 November 2027

Sifting date: w/c 16th November 2027

Interviews: w/c 23rd November 2027

(If you are unavailable on these interview dates, please make us aware, and we will look at alternative dates)

Security:

Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

Make a real difference with flexibility, long‑term security and support for life outside work.

At the Mining Remediation Authority, you’ll do meaningful work that improves people’s lives and protects the environment, while building a sustainable and balanced career.

• Flexibility that fits your life – hybrid working and flexibility in how you manage your time
• Financial security for your future – including a pension with up to 29% employer contribution
• Time to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more days
• Support through life’s big moments – generous…