Data Analytics Manager

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our vision -We are building the planet’s most admired and compelling brand ecosystem

Our purpose
- We are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Own itand back yourself
  - Own the basics, own your role and own the result
• Think without limits
  - Think, think fast, think fearlessly
• Be relevant
  -Relevantto our people, our partners and the planet

Are you ready to join the Fearless?

The Role:
The Payments Data Analytics Manager leads the Payments Data Analytics function within the Digital Risk team, providing insight, reporting and strategic support across payments, fraud, disputes and operational support. The role is responsible for ensuring the business has the data, reporting and analytical capability needed to optimise payment performance, control costs and support informed decision-making. Working closely with Payments, Fraud, Finance, Customer Service, eCommerce, Product and Technology teams, you will lead analytical projects, develop reporting solutions, manage a Payments Data Analyst, and deliver data-driven insights that support commercial growth and operational efficiency.

Key Responsibilities:

• Lead the Payments Data Analytics function, providing reporting, insight and strategic support across payments, fraud and disputes.
• Analyse payment, fraud and dispute trends to identify risks, opportunities and performance improvements.
• Develop, maintain and enhance dashboards, reporting solutions and KPI frameworks.
• Provide actionable insights and recommendations to support business decision-making.
• Present analysis and findings to technical and non-technical stakeholders.
• Drive continuous improvement, automation and optimisation of reporting processes.
• Support payment acceptance optimisation, fraud reduction and dispute loss prevention initiatives.
• Lead analytical projects and support delivery of wider business initiatives.
• Manage and develop Payments Data Analysts, building analytical capability within the team.
• Partner with internal stakeholders and external payment providers to improve performance and support business growth.

• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Advanced SQL skills and experience working with large datasets and cloud-based data platforms such as Big Query.
• Experience developing and maintaining dashboards, reporting solutions and KPI frameworks.
• Proficiency with reporting and visualisation tools such as Looker Studio, Power BI or similar.
• Strong stakeholder management and communication skills, including the ability to influence technical and non-technical audiences.
• Experience managing multiple priorities within a fast-paced environment.
• Advanced Excel skills including lookups, INDEX/MATCH, pivot tables and data manipulation.
• Understanding of eCommerce payment processing platforms such as Stripe, Adyen, Pay Pal or
• Experience working with fraud prevention and risk management platforms.
• Knowledge of chargeback, dispute and…