Tenant Liaison Officer

Tenant Liaison Officer – Social Housing

• Mansfield
• Competitive Salary / Rate DOE
• Temp to Perm Opportunity

We are currently recruiting for an experienced Tenant Liaison Officer to join a social housing roofing replacement scheme in Mansfield.

This role will support a programme of pitched roof replacement works being carried out on occupied properties, acting as the key point of contact between residents, site teams, and the client.

The successful candidate will have previous experience working within social housing refurbishment or planned maintenance projects and be confident managing resident communication throughout the duration of works.

• Acting as the main point of contact for tenants throughout roofing works
• Building positive relationships with residents and maintaining regular communication
• Issuing notices and keeping tenants updated on schedules and progress
• Handling tenant queries, concerns, and complaints professionally
• Carrying out resident visits before, during, and after works
• Supporting site teams to minimise disruption to occupied properties
• Recording resident feedback and maintaining accurate records
• Working closely with Site Managers and operational teams

• Previous experience as a Tenant Liaison Officer within social housing essential
• Experience working on occupied refurbishment or planned maintenance schemes
• Strong communication and customer service skills
• Ability to manage challenging situations professionally and empathetically
• Excellent organisational and administrative skills
• Full UK driving licence preferred