Warranty & Returns Specialist

At Frasers Groupwe’rerethinking retail. Through digital innovation and unique store experiences,we’reserving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry,we’reelevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Ourvision-we are building theplanet’smost admired and compelling brand ecosystem

Our purpose-we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven tooperateoutside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

Own itand back yourself
- Own the basics, own yourroleand own the result

Think without limits-Think, think fast, think fearlessly

Be relevant-Relevantto our people, ourpartnersand the planet

Are you ready to join the Fearless?

The Role
:

The Warranty & Returns Specialist owns eBuyer’s end-to-end returns and warranty operation, ensuring returned stock, warranty claims and customer resolutions are managed efficiently and commercially. The role is accountable for maximising stock recovery, minimising loss, improving turnaround times and delivering a high-quality customer experience. Working across Operations, Customer Services, Commercial, Supply Chain and supplier partners, the postholder drives continuous improvement, technical support and effective warranty management.

Key Responsibilities:

• Lead the returns and warranty function, ensuring returned products are processed effectively and in line with service expectations.
• Drive stock recovery initiatives, identifying opportunities to repair, refurbish, resell or recover value from returned inventory.
• Develop commercial solutions for damaged, returned or obsolete stock to minimise loss and maximise recovery.
• Oversee customer refunds, warranty claims and supplier recoveries, ensuring timely resolution and accurate tracking.
• Build strong relationships with suppliers and manufacturers to support warranty resolutions, product recalls and technical guidance.
• Lead, coach and develop the warranty and returns team, ensuring high standards of quality, productivity and service.
• Analyse returns and warranty data, identifying trends, root causes and opportunities to improve product quality and customer experience.
• Provide reporting and insights to senior stakeholders on returns volumes, warranty performance, recovery rates and operational risks.
• Partner with Customer Services to deliver efficient and customer-focused resolutions.
• Provide technical support and expertise to internal teams, sharing best practice and supporting informed product decisions.

• Proven experience managing returns, warranty, aftersales or reverse logistics operations within a retail or ecommerce environment.
• Experience leading operational teams and driving performance.
• Strong understanding of customer service, warranty processes and supplier management.
• Experience analysing operational data and implementing process improvements.
• Knowledge of consumer rights and relevant regulatory requirements.

Along with your benefits package we also offer a wide range ofperksfor our colleagues:

Frasers Champion-Our employees are at the heart of ourbusinessand we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they havelived the Frasers…