Community Incident and Support Advisor - Temporary

Could you be the calm, reassuring voice a resident needs when it matters most? Can you bring empathy, clarity and confidence when supporting residents? Are you ready to make a real difference as part of a fast-paced incident response team?

If so, read on….

We’re looking for someone with experience of:

• Providing front-line customer service by telephone and email.
• Supporting people who may be worried, frustrated or affected by disruption.
• Asking appropriate questions and recording complete, accurate information.
• Assessing urgency and recognising when an issue needs to be escalated.
• Explaining information clearly, managing expectations and keeping people updated.
• Managing competing enquiries while remaining organised and attentive to detail.
• Using Microsoft Office, including Teams and Excel, confidently.

You do not need to have worked in incident response before. What matters is that you have experience of handling challenging customer situations with patience and empathy, while following procedures and knowing when to seek support.

This is a temporary, front-line role supporting residents affected by incidents, urgent service issues and high-priority enquiries.

As a Community Incident & Support Advisor, you’ll often be a resident’s first point of contact with the Mining Remediation Authority. Working across telephone and email, you’ll listen carefully, gather and verify information, assess needs and risks, and provide clear, calm and compassionate support.

You’ll record incident details accurately so they can be escalated or followed up effectively. Where an issue is urgent, complex, technical or safety-related, you’ll make sure it reaches the appropriate incident-response team quickly.

Priorities may change quickly, so you’ll need to manage your workload, follow agreed procedures and maintain accuracy when working under pressure. Throughout, you’ll help residents feel listened to, informed and treated with respect.

This is a great opportunity for someone who communicates with empathy, remains calm in challenging situations and wants to make a positive difference for residents when support matters most.

To find out more about the role, take a look at the job description.

Role location: Mansfield (Hybrid Working - average of 2 days per week in our Mansfield Office)

Final date to receive applications: 8 November 2026

Sifting date: 9 November 2026

Interviews: w/c 16 November 2026

(If you are unavailable on these interview dates, please make us aware, and we will look at alternative dates)

Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

Make a real difference with flexibility, long‑term security and support for life outside work.

• Flexibility that fits your life – hybrid working and flexibility in how you manage your time
• Financial security for your future – including a pension with up to 29% employer contribution
• Time to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more days
• Support through life’s big moments – generous family leave and flexibility when you need it most
• Opportunities to grow – funded learning, development and professional subscriptions
• Wellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefits

Find out more about our full range of benefits and what it’s like to work with us here Life page

At the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock…