Medical Receptionist

We are a very busy GP practice so this role would be ideal for someone likes to be constantly on the go.

We are a large team, and we work across 2 sites so being able to drive is essential.

Our standard opening hours are 8am - 6pm but we are open some evenings until 8pm and some Saturdays 9am-5pm. The successful applicant would be expected to work these on a rotation.

The main role as a receptionist in a GP practice is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

• To have a thorough knowledge of all Practice procedures
• To work in accordance of written protocols
• Open mail and send to appropriate designation
• Repeat prescription processing
• Tasks/Pathology admin

• Receiving patients consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address
• Be able to cover all reception positions as necessary
• Advice patients of any charges payable for non NHS services, accept payments and issue receipts
• Explain procedures to patients i.e. how to register, Immediate & Necessary Treatment etc
• Action special requests to out of hours service
• Pass on outstanding issues to colleagues coming on duty
• Report computer breakdowns to the IT lead or Health informatics helpdesk
• liaise with other external members of the primary health care team

• Process appointment requests from patients by telephone and in person
• Deal with visits requests

• Process patients change of address computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines, including on-line requests.
• Monitor the work list on the Appointments screen
• Ensure the self check-in screen is operational
• Ensure the Patient Call system is operational
• Enter patient encounters onto the journal if necessary
• Make effective use of the email system
• Assist colleagues with Docman workflow and Path Lab Links and domiciliary.

• Have working knowledge of telephone, during and after hours.
• Take messages and pass them on in a timely manner if appropriate

• Clear and tidy rooms before/after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers
• Leave machinery operational i.e. change the cartridge, fill with paper etc

This is not an exhaustive list and the employee will be required to undertake any other duties as required by senior management.

• In the course of seeking treatment, patients entrust us with, or allow us to together, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their…