Level 2 Engineer

We are looking for a talented Level 2 Enginee
r to join our growing team. This is a role where you will do far more than just fix things. You will become a trusted point of contact for clients, solving complex challenges, shaping solutions, and making a real difference to the way businesses run every day

• Providing Level 2 technical support across servers, networks and cloud solutions
• Troubleshooting and resolving hardware, software and networking issues
• Carrying out system administration tasks such as user management, backups and patching
• Supporting IT solution rollouts including network configurations and software deployments
• Documenting fixes and processes to strengthen team knowledge
• Working closely with Level 1 support and helping them develop their skills
• Proactively monitoring client systems to spot issues early
• Taking part in an on-call rotation to support clients outside core hours when needed

• At least 2 years of professional experience in IT support
• Familiarity with networking technologies such as TCP/IP, DNS, DHCP or VPN
• Exposure to Microsoft Azure and Microsoft 365
• A full UK driving licence

• Strong Windows server administration skills
• Knowledge of IT security best practices
• Sharp troubleshooting skills and a calm, logical approach
• Excellent communication and a genuine enjoyment of helping people

Here your ideas will be heard, your skills will be valued, and your career will have space to grow. You will be part of a supportive team that backs each other up, shares knowledge openly and genuinely enjoys solving problems together. We know life does not stop when the working day starts, so we offer flexibility to help you balance work with everything else that matters.