Customer Support Advisor

Customer Support Advisor
Location: Mansfield
Salary: Competitive, depending on experience
Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm / 9:00am-5:30pm) + 1 in 8 weekend cover (rota basis)

Are you passionate about delivering excellent customer service and solving problems? We're looking for a Technical Customer Support Advisor to join our growing support team in Mansfield.

This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support.

• Acting as the first point of contact for customers via phone and email
• Logging and managing support requests using a ticketing system
• Diagnosing and troubleshooting basic technical issues across multiple systems
• Taking full ownership of tickets, ensuring timely updates and resolution within SLAs
• Escalating more complex issues to internal teams when required
• Liaising with third-party providers to arrange engineer visits
• Preparing quotes for replacement hardware where needed
• Creating and updating knowledge base articles
• Contributing ideas to improve processes and customer experience

• Proven customer service experience (office, call centre, retail, or similar)
• Strong communication skills (both written and verbal)
• Good problem-solving ability and attention to detail
• Ability to prioritise workload and manage time effectively
• Comfortable working independently and as part of a team
• A proactive attitude and willingness to learn
• Interest in IT or technical support (experience beneficial but not essential)

• Opportunity to build a career in IT / technical support
• Supportive team environment with ongoing training
• Varied role with real responsibility and customer impact

Interested?
Send your CV to Turner Fox Recruitment or call (phone number removed) for more information.