Cyber Security Operations Manager

The Role:

We are seeking a Security Operations Manager to lead and strengthen Frasers Group's internal Security Operations Center (SOC), ensuring robust monitoring, detection, and response capabilities across our global retail, digital, cloud, and operational technology environments. In this role, you will manage and mentor the SOC team, provide strategic direction and day-to-day operational oversight, participate in on-call rotations, and maintain continuous improvement of detection and alerting capabilities to address emerging threats.

This role is based at least 3 days onsite a week at either our Shirebrook HQ, London office, or Accrington office.

• Lead and develop the internal SOC team, fostering a proactive, high-performing security operations culture.
• Oversee monitoring and detection across enterprise IT, cloud, and operational technology systems, ensuring alerts and incidents are appropriately managed and escalated.
• Participate in on-call rotations, providing guidance and response expertise during security events.
• Ensure SOC detection tools and capabilities are up-to-date and aligned with evolving threat landscapes.
• Collaborate with vulnerability management, incident response, and GRC teams to integrate risk-informed security operations practices.
• Drive continuous improvement of SOC processes, playbooks, and metrics to enhance operational efficiency and threat visibility.
• Support compliance and regulatory requirements (e.g., PCI DSS), reducing the organisation's overall risk exposure.

• 2+ years experience in a similar role with technical expertise and leadership experience in a SOC environment.
• Strong knowledge of threat detection and incident response.
• Passionate about protecting enterprise and OT environments in a complex, global organisation.
• Experience with SOAR/automation.
• Strong communication skills and experience building relationships across departments.

• CISSP (Certified Information Systems Security Professional)
• CISM (Certified Information Security Manager)
• GCIA/GCIH/GSEC or other SANS certifications related to security monitoring and incident response
• Cloud security certifications (CCSP, AWS Security Specialty, Azure Security Engineer)

• Frasers Champion – a peer-nominated scheme recognizing monthly excellence with a double pay award for winners who demonstrate Frasers Group values.
• Retail Reconnect – opportunities to learn how the business, products and customers operate by spending time in stores or the warehouse, with insights brought back to the office.
• Fearless 1200 – recognition program that aligns performance with rewards.
• Frasers Fit – wellbeing program including free gym classes and discounted memberships, with resources for physical, financial and mental wellbeing.
• Retail Trust – access to wellbeing support, including a 24-hour helpline, wellbeing hub, counselling and financial/legal support.