Technician: 2nd Line Technical Support

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Salary The salary will be on Band 5 support scale, £26,792 per annum, This is a spot salary.

The Technician: 2nd Line Technical Support will act as an escalation point for more complex technical issues that cannot be resolved by 1 st Line Support. You will be responsible for diagnosing, troubleshooting, and resolving a broad range of hardware, software, and network issues while maintaining excellent customer service.

This role is ideal for a technically proficient individual with a solid foundation in IT Systems, who thrives in a dynamic environment and enjoys problem-solving.

Candidates will be required to have a customer focused approach, a minimum of an IT qualification to level 2 or equivalent and a willingness to work towards a level 3 qualification, to work both independently and as part of a wider technical team.

Ideally, you will have a full clean driving license, and the ability to travel frequently between our sites and drive the college vehicles if required.

The successful candidate will be flexible and adaptable, with a positive attitude to people and change.