Services Duty Manager

Are you passionate about supporting individuals affected by homelessness with the compassionate and safe environment they need to fulfil their potential? Do you have experience of managing people and ensuring they perform at their best? If so, we want you!

YMCA Robin Hood Group is seeking a Housing Services Duty Manager to lead a team of Housing Duty Managers and Housing Duty Workers across our Ashfield and Mansfield accommodation buildings. Running this team provides the fundamental operations for these buildings overseeing building management, security and the first interaction point to our residents. The role requires a proactive, approachable leader willing to have a hands‑on approach to ensure the safety and wellbeing of staff and residents within our accommodation.

Your role will also ensure compliance with Regulated Social Housing, Ofsted and Quality Assurance Framework standards.

• Manage and support a team of Housing Duty Managers and Housing Duty Workers to ensure effective service delivery.
• Conduct regular health and safety inspections and maintain safety compliance across all sites.
• Ensure fire safety and appropriate auditing, including accurate incident report writing and handovers.
• Provide excellent customer service through front‑of‑house and reception management.
• Lead the management of rent collection procedures and assist with arrears cases.
• Respond to emergencies and incidents, providing appropriate support and liaising with emergency services.
• Recruit, induct, train and manage your team on a day‑to‑day basis, prioritising supervision for reflective practice.

• Experience in housing management or a related field.
• Demonstrated leadership capabilities and experience managing teams.
• Excellent communication skills to build relationships with residents and stakeholders.
• Strong understanding of health and safety regulations and compliance requirements.
• A genuine commitment to supporting vulnerable populations and improving their lives.
• Ability to handle emergencies and sensitive situations with professionalism and care.
• UK driving licence and willingness to travel between Ashfield and Mansfield locations.

• Funded training, qualifications & career progression across YMCA services.
• Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme.
• Minimum of 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service.
• Discounted YMCA childcare & holiday clubs.
• £500 refer‑a‑friend bonus.
• Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross.

YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive. All applicants will be subject to enhanced DBS checks, reference checks and thorough vetting as part of our safeguarding commitment. You must be over 18 to apply for this role. This post is subject to a satisfactory enhanced DBS check and registration with the DBS Update Service.

We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.