Assistant Branch Manager; Plumbing & Heating Merchant

Position: Assistant Branch Manager; Plumbing & Heating Merchant )
Role

As Assistant Branch Manager, you will support the Branch Manager in the day-to-day running of a busy plumbing & heating merchant, helping to drive sales, manage operations, and lead the team.

You’ll play a key role in ensuring the branch delivers excellent customer service, strong sales performance, and efficient operations.

This branch has 5 staff members and turnsover approx £2.5m. The branch has an excellent trade counter presence with lots of collections.

Key Responsibilities

* Support the Branch Manager in running daily branch operations

* Drive sales, margin, and profitability in line with targets

* Build and maintain relationships with local trade customers, contractors, and suppliers

* Lead, motivate, and supervise the branch team

* Assist on the trade counter, handling enquiries, quotes, and orders

* Manage stock control, purchasing, and inventory accuracy

* Monitor KPIs, sales performance, and branch targets

* Ensure compliance with health & safety and company procedures

* Step up to run the branch in the Manager’s absence

What We’re Looking For

* Experience in a plumbing & heating merchant or builders merchant

* Strong sales and customer service skills

* Proven team leadership or supervisory experience

* Good knowledge of plumbing/heating products

* Commercial awareness (margin, pricing, targets)

* Hands-on, proactive, and comfortable in a fast-paced environment