Building Services and Contracts Manager

Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.Why join us?

Our vision - we are building the planet’s most admired and compelling brand ecosystem

Our purpose - we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

Own it and back yourself
- Own the basics, own your role and own the result

Think without limits
- Think, think fast, think fearlessly

Be relevant
- Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

The Role:

The Building Services Manager is responsible for the strategic and operational management of all company buildings, infrastructure and support services, ensuring facilities operate safely, efficiently and in line with business objectives. The role oversees maintenance, compliance and performance of building services, leading internal teams and external providers while managing budgets, resources and vendor performance. It also drives continuous improvement and ensures all regulatory and health & safety standards are met.

Key Responsibilities:

This role plays a key part in supporting site performance by maintaining a safe, reliable environment and leading initiatives to improve efficiency, sustainability and overall standards.

Oversee day-to-day facilities operations, ensuring effective maintenance of all buildings, systems and services

Develop and implement facilities strategies, policies and maintenance programmes (preventative and reactive)
Lead and manage facilities teams, including recruitment, training and performance management

Ensure compliance with all health, safety, environmental and regulatory requirements

Manage budgets, forecasts and cost control initiatives

Oversee vendor relationships, contracts and service delivery against SLAsLead capital projects, refurbishments and space planning activities

Monitor and optimise building systems (e.g. HVAC, electrical, fire and security)
Ensure emergency planning and business continuity readiness

Maintain accurate records and reporting, supporting wider operational needs through effective stakeholder collaboration

Qualifications

What we're looking for:

Proven experience in facilities management, building operations, or a related field

Demonstrated leadership experience managing teams and contractors

Strong knowledge of building systems, maintenance practices, and compliance standards

Experience managing budgets, contracts, and vendor performance

Relevant certifications (e.g., IWFM, NEBOSH, or equivalent) are preferred

Strong leadership and people management skills

Excellent organizational and project management abilities

Financial acumen and budget management expertise

Effective communication and stakeholder management skills

Problem-solving and decision-making capabilities

High attention to detail and commitment to safety and quality

Ability to manage multiple priorities in a fast-paced environment

Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion
- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect
- In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial…