Services Manager

Position: Housing Services Manager
Are you passionate about helping young people build brighter futures? YMCA Robin Hood group provides temporary supported accommodation for young people aged 16, refugees, unaccompanied asylum seeking children, children leaving care and vulnerable adults across Nottinghamshire in our network of transitionary homes and supported accommodation. We believe everyone deserves a fair chance to discover who they are and what they can become.

We are looking for someone who shares those values and wants to create services where young people feel safe, supported and empowered. As we seek to enhance our existing services, we are introducing a new Housing Services Manager position for Commissioned Services, working across Mansfield, Ashfield and Nottingham City with our 16 services. The focus for this role is to coordinate and oversee successful outcomes for our young people aged 16-23, ensuring they have access to education or employment, increase their independence skills and have access to quality accommodation.

Our 16 Commissioned Services are registered with Ofsted so you will be responsible for ensuring compliance with Supported Accommodation Regulations as well as ensuring compliance with Contractual requirements. This is a really varied role which will stretch you across day-to-day operations into strategic planning for the future. Role Highlights

Job Title:

Housing Services Manager

Location:

Working across our Mansfield, Ashfield and Nottingham locations Salary: ?£43,006

Hours:

37.5 hours per week, predominately Monday to Friday.

The Role This is an opportunity to lead a well-established service while influencing its future direction. You'll have the autonomy to drive improvements, shape service delivery, build strong partnerships and make a lasting difference to young people's lives. On a day to basis, you can expect your role to include:
Lead a team of 3 Housing Services Support Managers, ensuring they are meeting their KPIs in line with the commissioned contracts with Nottinghamshire County Council and giving our young people all the support they require to achieve positive outcomes, using the homelessness outcome star framework. Manage and oversee safeguarding incidents including attending multi-agency meetings with Social Care and other statutory partners.

Work closely with the Maintenance and Domestic teams to ensure properties are both turned around quickly for new residents but also are maintained to a high standard. Be pro-active in managing metrics and KPIs, ensuring your teams are working to high standards through completing regular quality audits of support plans, risk assessments and other KPI areas. Manage quarterly contract reviews with Commissioners including providing data and analysis around KPIs and ensuring compliance with the 16 contracts.

Ensure compliance with Supported Accommodation Regulations communicating with Ofsted as required. This is a very varied role where truly, no two days are the same. You will be highly supportive of the teams that you directly and indirectly manage and look to bring everyone on the same journey of development and improvement; instilling a desire in everyone to do the very best they can to drive those positive outcomes for our young people.

You will be highly motivated to make a difference and a positive impact on the local communities our properties reside in, ensuring our young people can contribute, belong and thrive. You will also use your own personal drive and personality to build relationships with external partners and stakeholders to leverage services which may be of use to our young people, but also to explore community initiatives our young people can get involved with too.

About You From a background in supported…