Guest Services Manager - SaveMart Atherton Dr. Manteca, CA

We are California’s largest regional, full-service grocery chain, founded over 70 years ago in Modesto, California, where our headquarters are still located today. With 194 stores across Central and Northern California and Western Nevada, our banners—Save Mart, Lucky, and Food Maxx—are cherished regional brands, serving the unique needs of their communities.

It’s our 12,000 passionate associates who make our company a great place to work and shop. We prioritize investing in our people, stores, and neighborhoods, and work closely with local suppliers to bring fresh, quality products at affordable prices to our customers. Shoppers can access our offerings in-store, online, or through convenient home delivery and curbside pick-up.

The Save Mart Companies is part of The Jim Pattison Group, a family-owned, diversified holding company operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group has a long‑term strategic focus to see their companies succeed and grow. Together, our dedication to our associates and customers, commitment to growth and innovation, and our family traditions continue to thrive.

The Guest Services Manager will enthusiastically lead and develop a highly motivated team focused on passionately serving guests with a primary emphasis on the overall Guest Services experience and team member engagement to consistently meet or exceed guest expectations and "Voice of the Customer” Metrics.

Purposefully drives knowledge and understanding of local products through interaction and communication that inspires front‑end team members to eagerly educate and serve guests.

Proficient Resource that keeps abreast of local events and information and imparts knowledge and awareness to all front‑end team members to drive impassioned guest interaction.

Motivated store‑wide ambassador supporting the Store Manager, with primary ownership for research, resolution and response for guest inquiries or questions brought to the stores attention through intra‑company communication and external guest communication or other channels.

Actively champions’ front‑end initiatives to increase participation in Lucky YOU Rewards or community support such as fundraising partnerships/contests.

The Guest Services Manager will be assigned additional areas within the store as needed and manage the total store during the Store Director’s absence.

The Guest Services Manager also has direct responsibility for selecting, interviewing, hiring and developing team members. The role is responsible for all facets of team member performance management, including evaluating performance, preparing and issuing performance reviews, coaching team members’ performance on an on‑going basis, discipline, and making or providing significant input on terminations, promotions and other decisions pertaining to team members performance and advancement.

• Responsible for total store Guest service levels during all hours of operations. They are actively responsible for prompt engagement of guest questions and concerns across all departments and effectively communicates areas of opportunity and positive feedback to appropriate store/department leadership.
• Supervises, develops and inspires team members to promote an environment that exemplifies Lucky’s fresh way to shop and people first culture.
• Direct oversight of all in‑store and online guest shopping experience providing a positive shopping event. Champion all online shopping programs.
• In collaboration with store leadership, ensures compliance with company sanitation, safety, security and other…