Dealer Development Director; North America Manteno, Illinois

Aftermarket Director - Battery Solutions

Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e‑bus route.

Gotion is a career destination – we are not simply attempting to fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization.

The Aftermarket & Circularity organization manages the complete post‑sale lifecycle for Gotion’s battery systems, spanning service operations, parts supply, reverse logistics, and end‑of‑life recycling. Our goal is to build a world‑class, customer‑focused aftermarket platform in the U.S. that ensures reliability, responsiveness, and sustainability. The team is developing an independent SOHO (Service Outlet) network, a nationwide 3PL/warehouse footprint governed by PFEP and RTP standards, and an integrated recycling and remanufacturing strategy.

We partner closely with Engineering, Manufacturing, Supply Chain, Quality, and EHS to support our customers through every stage of product ownership.

The Aftermarket Director will design, launch, and lead Gotion’s aftermarket and service operations for lithium‑ion cells, modules, packs, and energy‑storage systems across North America. This role is responsible for building a scalable service network, optimizing parts and logistics operations, and developing recycling and reman programs that strengthen customer satisfaction and long‑term value. The ideal candidate brings a proven record in OEM‑style aftermarket management
, strong operational discipline, and the ability to drive both customer uptime and service profitability
.

• Develop and execute the North American aftermarket strategy covering service operations, technical support, and reverse logistics.
• Build the organization, talent, and capabilities required to deliver industry‑leading uptime and customer satisfaction.
• Establish governance, KPIs, and data dashboards for service quality, parts availability, MTTR, warranty cost, and recovery yield.

• Design and implement the U.S. SOHO (Service Outlet) network, balancing owned and authorized service centers for optimal coverage and response.
• Define partner qualification, SLAs, audit cadence, and exit criteria to ensure consistent service standards.
• Build trusted relationships with major customers, service dealers, and regional contractors; negotiate commercial terms and performance expectations.

• Lead the aftermarket parts supply chain, including PFEP planning, 3PL operations, and inventory optimization.
• Deliver ≥95% parts‑fill rate and ≥98% inventory accuracy through disciplined process control and supplier scorecards.
• Oversee RTP container lifecycle management, hazardous material logistics (UN3480/3481), and compliance with DOT/IATA regulations.

• Direct resolution of high‑impact field issues; lead 8D and FMEA analyses in collaboration with Engineering and Quality.
• Drive continuous improvement through root‑cause analysis, corrective actions, and lessons‑learned integration.
• Deploy remote diagnostics, monitoring, and predictive maintenance systems to improve responsiveness and reduce downtime.

• Manage the annual operating plan (labor, logistics, parts, warranty, and claims) with accountability for cost, ROI, and service margin targets.
• Define and enforce warranty and extended‑coverage policies, ensuring consistent application and financial control.
• Develop new service revenue streams such as maintenance contracts,…