Aftermarket Engineering Manager

Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e-bus route.

Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization.

Aftermarket Engineering Manager

Job Summary

The Aftermarket & Circularity team owns the post-sale lifecycle for EV battery packs/modules and energy storage systems—service quality, spare parts, reverse logistics, and recycling/second-life. We partner closely with Cell/Pack Engineering, Manufacturing, Supply Chain, Quality, and Legal/EHS to drive uptime and cost control. Current priorities include standing up a Midwest service hub, building PFEP/S&OP and 3PL scorecards, standardizing RTP for hazardous shipments, and piloting recycler partnerships.

The Manager leads a day-to-day operations squad (technicians, planners, analysts) within this expanding function.

Role Summary / Background Information:

This role executes and scales day-to-day aftermarket operations—field/remote service, spare-parts planning, reverse logistics (including RTP/hazmat), warranty execution, and recycler coordination—for Gotion’s NA customers. The Manager drives operational KPIs (uptime, FTF, MTTR, parts fill) and ensures safety/compliance while turning field insights into fixes and continuous improvement actions with Engineering and Supply Chain. Success means stable service SLAs, reliable parts availability, compliant returns/EoL flows, and visible KPI improvement within 3–6 months.

Key Responsibilities:

• Run daily service operations (dispatch, remote diagnostics, escalation) and drive KPIs:
  uptime, FTF, MTTR, CSAT/NPS
  ; enforce HV safety/LOTO.
• Build and maintain PFEP/S&OP
  , min/max levels, parts BOM accuracy; manage 3PL performance and spares availability.
• Execute RTP programs and hazardous shipments (UN3480/3481) with end-to-end chain-of-custody and documentation.
• Coordinate repair-vs-reman-vs-recycle flows with approved partners; collect yield/turnaround data and ensure EPR readiness in priority states.
• Own operational reporting (dashboards), warranty claim execution and cost tracking; lead CI/RCA actions with Engineering, Quality, and Manufacturing.

Minimum Qualifications (Required):

• Bachelor’s in Engineering, Supply Chain, Operations, or related field.
• 6+ years in aftermarket/after-sales/service operations (EV battery, ESS, or automotive); 2+ years leading technicians/analysts or vendor teams.
• Working knowledge of Li-ion pack basics and field diagnostics/commissioning; strong familiarity with PFEP/S&OP
  , 3PL scorecards, and CMMS/CRM workflows.
• Hands-on experience with hazmat logistics (DOT/IATA UN3480/3481) and RTP handling; solid documentation discipline.
• Safety & compliance mindset (EPA RCRA/Universal Waste, OSHA HV safety); proven KPI ownership (FTF/MTTR/parts fill/uptime).
• Ability to travel 40% for sites, customers, and partners.

Preferred Qualifications (Nice to Have):

• Lean/6σ Green Belt or equivalent CI training; BI/Power BI/Tableau skills (SQL a plus).
• Experience in battery reman/recycling or state EPR programs

Base pay is one part of our total compensation package at Gotion, and is determined within a range. This provides you with the opportunity to progress as you grow and advance your career  base pay range for this role is shown below, and will depend on your skills, qualifications, experiences, and location.

Expected Pay Range

$120,000 - $150,000 USD

Gotion Inc. is proud to be an equal opportunity employer. We are dedicated to fostering a diverse workforce that reflects the communities we serve, cultivating a culture of inclusion and belonging, and ensuring equal employment opportunities for all.