Service Developer

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Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together!

We offer outstanding opportunities to individuals seeking an exciting and challenging working environment.

Base pay range: $80,000 – $90,000 per year.

The U.S. base salary range for this full-time position is $80,000 – $90,000, plus eligibility for bonus and benefits. Your recruiter will provide more details about the specific salary range for your preferred location during the hiring process. Base pay is one part of our total compensation package at Gotion.

• The Service Now Developer is primarily responsible for designing, developing, and customizing applications on the Service Now platform to support workflow and ITSM modules.
• This role also offers opportunities to work with and gain exposure to other Service Now capabilities, including Strategic Portfolio Management (SPM), CMDB implementation and governance, Contract Management Pro/Source-to-Pay, Human Resources Service Delivery (HRSD), and Workplace Service Delivery (WSD).
• Perform hands‑on configuration and customization of the Service Now platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
• Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience.
• Develop and maintain integrations between Service Now and other enterprise applications using APIs, web services, and connectors.
• Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies.
• Administer multiple Service Now instances, including access control, workflow automation, data integrity, and system upgrades.
• Collaborate with Gotion teams, business stakeholders, and project managers to gather requirements and deliver scalable solutions.
• Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
• Stay current with Service Now releases, features, and industry trends to recommend and implement platform enhancements.
• Support demand, project, and portfolio management initiatives (Strategic Portfolio Management).
• Ensure accurate configuration data and relationships for improved service visibility (CMDB Implementation & Governance).
• Streamline vendor and procurement workflows (Contract Management Pro / Source-to-Pay).
• Enhance employee experience through automated HR processes (HR Service Delivery).
• Improve workplace operations and facilities management (Workplace Service Delivery).

• Minimum of 3 years of hands‑on experience as a Service Now Developer/Administrator, with strong ITSM expertise.
• Service Now certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules.
• Proficiency in Service Now configuration, scripting, workflow automation, and integrations.
• Excellent problem‑solving, communication, and stakeholder engagement skills.
• Ability to manage multiple priorities in a fast‑paced environment while ensuring high‑quality deliverables.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Engineering and Information Technology
Industry: Manufacturing

Gotion Inc. is proud to be an equal opportunity employer. We are dedicated to fostering a diverse workforce that reflects the communities we serve, cultivating a culture of inclusion and belonging, and ensuring equal employment opportunities for all.

We provide equal opportunity to all individuals regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions (including breastfeeding), parental status, criminal histories consistent with legal requirements, or any other characteristic protected by law.

At Gotion Inc., we strive to create an environment where everyone feels valued, respected, and empowered to thrive.