Solution Engineer, ESS

Gotion Inc. is based in Silicon Valley, CA, with a Manufacturing facility in Manteno, IL and R&D centers in Ohio, China, Japan and Europe. We innovate in next generation electric vehicle and energy storage technologies (lithium batteries and related systems) to accelerate electrified transportation and sustainable development.

• Pre-sales technical support for customer account engagements including documentation/best practices and training to ensure a high-quality design and minimal post-sales technical support issues
• Pre- and post-sales management of technical account engagements as a key member of the sales team to ensure comprehensive design, installation and operational plans are developed and communicated to drive ESS solution adoption and ongoing business growth
• Pre-sales technical support for utility-scale and commercial projects, and customized design support to ensure Gotion design wins and high-quality designs that save customers cost
• Engage with Research and Development and Product Management to address identified product/technical issues and provide recommendations for product improvements; contribute to market training and tools
• Coordinate field testing and feedback collection for new hardware and software
• Work with Customer Support to ensure a closed-loop system on key technical and product issues and maintain high customer satisfaction, especially with top installers
• Lead engagement with customers on application of ESS systems and collaborate with partners for balance of system equipment providers, software/EMS integration and EPC
• Develop technical documentation to support the portfolio of ESS products, including technical specifications, manuals, safety certifications, and technical diligence proposals

• Work with Sales Managers to deliver high-quality field/customer technical support to enable account and project wins and ensure top-tier customer support
• Collaborate with the sales team to prioritize account/project opportunities relative to available technical resources and ensure close coordination with the customer
• Lead and manage tasks in the technical pipeline to ensure qualified projects receive appropriate pre-sales design and technical support
• Collaborate with China-based R&D, design and pre-sales teams to ensure ESS products are prepared to win business
• Collaborate with Product Management on technical tools and training and drive adoption through the sales team, partners and distributors
• Act as the sales focal point for input to product management on major product and technical issues and proposed solutions
• Manage a closed-loop process with product management, customer support and sales on all pre-sales topics and issues

• BSEE, BSME or MS preferred
• 3+ years of experience in ESS engineering/design pre-sales support and project management
• Ability to communicate complex technical subject matter effectively with external partners and customers
• Strong networking and communication skills
• Ability and willingness to travel locally, domestically and internationally

Base pay is one part of our total compensation package at Gotion and is determined within a range. The base pay range for this role is $80,000 - $120,000 USD and will depend on skills, qualifications, experience, and location.

Gotion Inc. is proud to be an equal opportunity employer. We are dedicated to fostering a diverse workforce and ensuring equal employment opportunities for all.