Service Developer

Overview

Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e-bus route.

Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization.

Our client is seeking a skilled and experienced Service Now Developer to join their Service Now team. The Service Now Developer is primarily responsible for designing, developing, and customizing applications on the Service Now platform to support IT Service Management (ITSM) processes. This role also offers opportunities to work with and gain exposure to other Service Now capabilities, including Strategic Portfolio Management (SPM), CMDB implementation and governance, Contract Management Pro/Source-to-Pay, Human Resources Service Delivery (HRSD), and Workplace Service Delivery (WSD).

• The Service Now Developer is primarily responsible for designing, developing, and customizing applications on the Service Now platform to support the workflow and ITSM modules
• This role also offers opportunities to work with and gain exposure to other Service Now capabilities, including Strategic Portfolio Management (SPM), CMDB implementation and governance, Contract Management Pro/Source-to-Pay, Human Resources Service Delivery (HRSD), and Workplace Service Delivery (WSD)
• Perform hands-on configuration and customization of the Service Now platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management
• Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience
• Develop and maintain integrations between Service Now and other enterprise applications using APIs, web services, and connectors
• Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies
• Administer multiple Service Now instances, including access control, workflow automation, data integrity, and system upgrades
• Collaborate with Gotion teams, business stakeholders, and project managers to gather requirements and deliver scalable solutions
• Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations
• Stay current with Service Now releases, features, and industry trends to recommend and implement platform enhancements
• Strategic Portfolio Management (SPM):
  Supporting demand, project, and portfolio management initiatives
• CMDB Implementation & Governance:
  Ensuring accurate configuration data and relationships for improved service visibility
• Contract Management Pro / Source-to-Pay:
  Streamlining vendor and procurement workflows
• HR Service Delivery (HRSD):
  Enhancing employee experience through automated HR processes
• Workplace Service Delivery (WSD):
  Improving workplace operations and facilities management

• Minimum of 3 years of hands-on experience as a Service Now Developer/Administrator, with strong ITSM expertise
• Service Now certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules
• Proficiency in Service Now configuration, scripting, workflow automation, and integrations
• Excellent problem-solving, communication, and stakeholder engagement skills
• Ability to manage multiple priorities in a fast-paced environment while ensuring high-quality deliverables

The U.S. base salary range for this full-time position is $80,000 –$90,000, plus eligibility for bonus and benefits.…