Warehouse Operations Supervisor

Overview

The Warehouse Operations Supervisor is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on supervising warehouse personnel and achieving daily production goals.

• Operations Management
  • Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations to meet goals
  • Provides direct supervision to warehouse personnel matching skill and background of personnel to work required.
  • Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion
  • Ensures that equipment is utilized in the most efficient manner
  • Coordinates the maintenance of equipment with management
  • Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives
  • Partners with other leaders to balance labor ensuring appropriate levels of staffing
  • Drafts and submits daily end of shift report
  • Makes recommendations to management on initiatives and programs to improve operations and works on those programs
• Employee Relations/Development
  • Conducts the daily pre-shift meetings covering previous shifts productivity, operational problems, forecasting workload and any other pertinent company information
  • Assists in developing a program to train and motivate personnel for increased effectiveness
  • Assists in developing a program for all new personnel and ensures the onboarding program is followed
  • Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
  • Works with Management and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations
  • Provides feedback, coaching, guidance, and recognition to enhance personnel’s skill development
  • Plays an active role in employee development and talent selection.
  • Provides regular coaching and constructive feedback on performance, prepares and delivers hourly performance reviews
  • Maintains accurate timekeeping records
  • Exhibits a commitment to self-development by staying current on information, tools, and systems
  • Travels to other warehouses and participates in department or company meetings, as necessary
• Safety and Security
  • Ensures the safe, clean and efficient operation of the warehouse to meet service standards
  • Supports all safety programs and OSHA compliance to ensure a safe work environment for all employees
  • Follows documented processes for reporting, analyzing, and following up on employee injuries and accidents.
  • Ensures employees complete a daily pre-flight and reviews daily

• Bachelor’s degree in Supply Chain, Business or related field, or at least 1-5 years of supervisory experience
• High School Diploma required
• Experience with Warehouse Management Systems (Manhattan preferred)
• Ability to work in a fast paced, quickly changing environment.
• Ability to handle changing priorities and use good judgment in stressful situations
• Experience with seasonal work forces is a plus, but not required.
• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
• Working knowledge of Microsoft Office applications
• Working knowledge of warehouse / mechanical equipment
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary
• Excellent talent management and team building skills
• Excellent verbal, non-verbal, and written communication skills
• Excellent customer service skills specifically with external clients
• Excellent analytical and mathematical skills
• Bilingual English/Spanish preferred, may be required in some locations
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Must be able to stand/walk for up to 10-12 hours.
• Lift and move totes up to 50 pounds.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the distribution center and around area with great frequency; facilities are over a quarter mile in length.
• Should be able to work…