Professional Services Coordinator

About the job Professional Services Coordinator

J. Knipper& Company, Inc.

JOB TITLE:
Coordinator, Professional Services JOBCODE:

DEPARTMENT:
Professional Services FLSA:
Nonexempt

POSITION

REPORTS TO:

Account Manager or Associate Director, GRADE:

Professional Services

POSITION SUMMARY:

Works under direct supervision of the Account Manager and/or Program Manager and is responsible for day-to-day operations of assigned client programs at that tactical level. The Professional Services Coordinator works to provide daily support to the Professional Services Program Management team.

KEY RESPONSIBILITIES:

Program Management Responsibilities

• Generate work orders and reports
• Assist in inventory reconciliation
• Preparation of client reports
• Process special client requests
• Provide internal clients with email, fax, and phone support
• Prepare samples for client approval
• Monitor inventory levels and back order situations
• Set up job folders, filing and records storage procedures
• Complete other program management tasks as identified by the Program Manager or Account Manager

Account Management Responsibilities

• Execute needed deliverables in a timely, efficient, and cost effective manner providing the highest level of customer service

People and Resource Management Responsibilities

• Maintain Resource Hours and accurately capture billable, non-billable, and overtime hours

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM

JOB REQUIREMENTS:

Business

Experience:

One - two years work experience within an office environment. Experience with in the pharmaceutical industry is highly desirable.

KNOWLEDGE, SKILLS & ABILITIES:

• Effective written and verbal communication skills
• Customer Service Skills
• Detail Oriented
• Microsoft Office Skills with a strong working knowledge of Excel, and Word