Accounts Receivable Specialist

The Accounts Receivable Specialist focuses primarily on customer collections with additional responsibilities in invoicing and billing. In this role, you manage a dedicated portfolio of customers, maintain strong relationships, and ensure accurate and timely processing of service-related billing. Approximately 75% of your time will be spent on collections activities and 25% on invoicing and billing tasks. This is a growth-oriented opportunity within a global organization that is building out a new accounts receivable team and is open to training motivated candidates who are eager to learn.

• Manage a select portfolio of customer accounts and oversee the full collections process for those accounts.
• Send out account statements to customers on a regular basis and follow up to ensure timely payments.
• Build and maintain positive, long-term relationships with customers through proactive communication via phone and email.
• Make outbound phone calls to customers to discuss outstanding balances, payment status, and account questions, prioritizing phone communication over email when appropriate.
• Respond to incoming customer questions and complaints in a professional and timely manner, providing clear information and solutions.
• Process all paperwork related to each scheduled service job in accordance with established working instructions.
• Create service contracts and service orders for all contract-related services, ensuring accuracy and completeness.
• Process service partner invoices and associated paperwork as outlined in invoicing working instructions.
• Assist with updating and maintaining all invoicing working instructions to reflect current processes and requirements.
• Update invoices to the correct rates, verify billing details, and send invoices to customers.
• Export data from SAP and Salesforce into Excel and prepare reports or files for customers upon request.

• 02+ years of experience in accounts receivable, billing, or invoicing, or a strong interest and willingness to learn these functions.
• Experience or comfort with collections activities, including following up on outstanding invoices and discussing payment status with customers.
• Basic to intermediate Excel skills, including exporting data and working with spreadsheets (advanced functions such as VLOOKUP are not required).
• Ability to manage invoicing and billing tasks with attention to detail and adherence to established working instructions.
• Strong verbal communication skills and comfort making frequent phone calls to customers.
• Effective written communication skills for professional email correspondence with customers and internal teams.
• Ability to handle multiple customer accounts and large portfolios while maintaining accuracy and organization.
• Willingness to learn new systems and processes and adopt a proactive, positive mindset.
• Ability to work with SAP and Salesforce or willingness to learn these systems as part of daily activities.

• Experience with collections, invoicing, billing, or accounts receivable is beneficial but not strictly required for candidates with the right mindset.
• Familiarity with handling PDFs, purchase orders, work orders, and other billing-related documentation.
• Comfort working with global teams and large customer portfolios in a dynamic environment.
• Strong relationship-building skills and a customer-focused approach to communication.
• Willingness to be trained and developed within a growing team, with interest in professional growth in finance or accounting operations.

This is a Contract to Hire position based out of Maple Grove, MN.

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&DD for the employee and…