Payroll Manager

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Payroll Manager is responsible for leading accurate, timely, and compliant payroll operations across the United States, Canada, Costa Rica, and Brazil
. Reporting to the Director of Shared Services Accounting, this position leads the payroll team and partners closely with Accounting, Finance, Human Resources, Treasury, Legal, and external payroll providers.

The Payroll Manager is accountable for end-to-end payroll delivery across all four countries, including payroll processing and controls, regulatory compliance, tax reporting, reconciliations, payroll systems and vendor coordination, employee service, and continuous improvement of payroll and timekeeping processes.

• Lead accurate, timely, and compliant payroll operations for 1,000+ employees across the U.S., Canada, Costa Rica, and Brazil, including wages, commissions, bonuses, taxes, benefit deductions, garnishments, and other payroll-related transactions.
• Lead and develop a payroll team of two, currently consisting of a Principal Payroll Analyst and Senior Payroll Specialist, establishing priorities, reviewing work, ensuring appropriate coverage, and supporting employee development.
• Oversee global payroll delivery across the U.S., Canada, Brazil, and Costa Rica, ensuring payrolls are completed accurately, timely, and in accordance with applicable requirements.
• Maintain effective payroll controls, review procedures, approvals, reconciliations, and supporting documentation to promote payroll accuracy, data integrity, and audit readiness.
• Ensure payroll tax compliance, including quarterly and annual filings, year-end reporting, reconciliations, and coordination with external payroll and tax providers.
• Partner with Accounting on payroll-related general ledger reconciliations, month-end close activities, accruals, and supporting documentation.
• Coordinate payroll funding with Treasury, including wages, taxes, garnishments, retirement contributions, and other payroll-related payments.
• Manage payroll vendors and escalations, including service delivery, issue resolution, compliance matters, and operational performance.
• Partner with HR, Legal, and other stakeholders to assess payroll implications of regulatory and business changes.
• Lead payroll process improvement, documenting processes, identifying control or efficiency opportunities, and implementing scalable solutions.
• Partner with HCM business analysts to evaluate, test, and implement payroll-related system upgrades, configurations, and business-process improvements.
• Establish and communicate payroll calendars, policies, procedures, and deadlines to employees, managers, and business partners.
• Support payroll-related audits, including the annual 401(k) audit, and provide payroll reporting and analysis to Accounting, HR, and other stakeholders.

• 10+ years of progressively responsible payroll experience, including multi-state U.S. payroll and international payroll operations.
• Bachelor’s degree in accounting, finance, or human resources (or related field).
• Certified Payroll Professional (CPP) certification required.
• Demonstrated experience leading payroll professionals, including experience managing global and/or remote team members.
• Strong…