Operations Support Specialist, Administrative​/Clerical

Position: Operations Support Specialist I
Join Our Team as a Hybrid Operations Support Specialist!

Are you organized, detail-oriented, and passionate about keeping operations running smoothly? At Cadex, our Operations Support Specialists play a critical role in supporting both our 1st and 3rd Party business lines by managing customer communications, coordinating documentation, generating client reports, and ensuring our teams have the information they need to succeed. If you enjoy a fast-paced environment where no two days are the same, thrive on multitasking, and take pride in delivering exceptional support, this is the opportunity for you.

Join a collaborative team that values accuracy, professionalism, continuous improvement, and growth while offering the flexibility of an office or hybrid work environment. Apply today and become a key part of our operational success!

OBJECTIVE The role of the Operations Support Specialist is to perform operational tasks to support 1st and 3rd Party business lines. This role will include but is not limited to inbound email support, generating standard client reporting, document retrieval and storage, and mailroom support.

PRIMARY JOB DUTIES Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses, manage customer communications, including document requests, proof of payments, and account updates, and support the collections team by providing timely information and accurate system documentation

Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers

Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action

Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients

Provide backup support to the mailroom, including but not limited to printing and mailing physical letters, legal documents, and affidavits, as well as preparing printed materials for client presentationsSECONDARY JOB DUTIESIf assigned, prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage

Monitor Live Vox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution

Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance

Continuously seek opportunities for process improvement and propose ideas

Perform general administrative support as needed, including data entry and documentation handling

Foster effective communication and collaboration between countries and cultures within all regions

Assist in Operation support project work as required

Act as backup to other members of the Operations Support Department Maintain a high level of professionalism and confidentiality with all information entrusted withOTHER JOB DUTIES This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

SUPERVISORY RESPONSIBILITY This position has no supervisory responsibilities.

WORK HOURSIt is essential that this…