Emergency Response Manager

Job Title

Emergency Response Manager

Salary, exempt

$55,000.00/yr - $65,000.00/yr

Welcome to Service Master Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. Service Master Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry. With locations across the nation, why wait?

Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.

As an Emergency Response Manager, you will be the first point of contact for customers following fire and water emergencies. This fast-paced role focuses on rapidly responding to unsold leads, identifying new opportunities, and building strong relationships to convert leads into customers. Representing our company onsite, you will offer support and guidance while promoting our services to restore homes and lives.

When disaster strikes, basic needs like food, shelter, and clothing become priorities. Service Master partners with homeowners and insurance professionals to help put the pieces back together, prioritizing health and safety while providing the comfort that everything else can be restored or replaced.

• As first on site, serve as the primary point of contact during emergencies, providing clear and timely communication to all involved parties.
• Coordinate with appropriate team members to ensure the deployment of resources, including personnel, equipment, and materials, to disaster sites.
• Communicate and coordinate client services with empathy, compassion, and care.
• Conduct damage assessments and prioritize restoration efforts based on severity and impact, including performing immediate board up services.
• Ensure effective communication among team members and stakeholders, providing regular updates and reports on progress.
• Foster a collaborative and high-performance work environment, promoting teamwork and professional development.
• Establish and maintain relationships with clients and vendors to ensure timely procurement of goods and services.
• Meets with the Production managers monthly to collaborate on how to improve communications and response times
• Assists Production managers to address and resolve any issues or conflicts that arise during the restoration process.
• Other duties as assigned or apparent.

• Fundamental understanding of outside sales and business-to-business sales tactics and techniques.
• Strong skills in prioritization, account forecasting and planning, negotiation, consultative selling, and superior organizational and time management abilities.
• Ability to work independently without direct supervision, demonstrating self-motivation, goal orientation, and effectiveness in fast-paced environments.
• Ability to work after hours and be on-call after normal business hours.
• Exceptional interpersonal and communication skills.
• Familiarity with social media platforms and tools for lead generation. Digitally literate.
• Must possess a valid driver’s license and maintain a satisfactory driving record.

• 2+ years of proven experience in business-to-business outside sales, business development, or a related role (experience in emergency restoration is a plus).
• Previous experience in restoration, construction, or related industry.
• Insurance adjuster knowledge a plus.
• IICRC Certification(s).
• Knowledge of safety procedures and best practices in moving and logistics.
• Fluent in industry standards and…