Membership Concierge

Position Summary

The Membership Concierge delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you enjoy a fun and healthy work environment while building value‑based relationships that increase member loyalty and assist members in achieving their healthy lifestyle goals.

• Operate as the first point of contact for members and guests.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain updated knowledge to appropriately educate all members and guests on club programming, events, pricing, and policies.
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assist members with transactions and general account changes.

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy lifestyle.
• Ability to multi‑task and deliver high‑quality customer service in a fast‑paced environment.
• Must have good verbal communication skills.
• Must be able to stand for 4 hours at a time.

• HS graduate or equivalent.

This is an hourly position with wages starting at $13.25 and paying up to $15.75, based on experience and qualifications.

• A fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match (21 years of age and older).
• Training and professional development.
• Paid sick leave where required by law.

Full‑time team members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage.
• Short‑term and long‑term disability insurance.
• Life insurance.
• Pre‑tax flexible spending and dependent care plans.
• Parental leave and adoption assistance.
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave.
• Deferred compensation plan, if the team member meets the required income threshold.

Entry level

Part‑time

Other

Wellness and Fitness Services

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.